I provide applicative support and customer service for scientific equipment and solutions in various fields, I have been working in this role for over 12 years, applying my knowledge and skills in physics chemistry, which I obtained from my licentiate degree at LUBUMBASHI UNIVERSITY. I am proficient in troubleshooting, repairing, and maintaining complex and sophisticated devices, as well as communicating effectively with clients and colleagues. I am passionate about delivering quality service and ensuring customer satisfaction. I am also committed to continuous learning and improvement, as well as collaborating with other stakeholders. My goal is to contribute to the advancement and innovation of science and technology in my region and beyond.