Based in Currently in DRC and managing program for various customer ( Smile, Afrimax,..)account in DRC,Tanzania,...for the bellow main responsibility:Act as principal interface between Customer, project team and allinternal/external partners associated with Program Delivery &Service Assurance activities for overall project execution andcommunications.· Build relationships, customer trust and negotiate conflictresolution.· Develop and maintain a Project Management Plan (includingchange management, risk management, escalations, up scopeprocess, etc.) and drive action plans to fulfill deliverables.· Lead cross-functional teams in the management of the end-to-endContract Implementation Process, overseeing projectactivities (technical, deployment, financial, etc.) and resourceallocation in accordance with the contract and project, whilstsupporting both Customer Assurance Lead and MaintenanceServices Manager in delivery of all Service Assuranceactivities.· Ensure contractual commitments are met and maintained bymonitoring Service Level Agreements.· Ensure both Customer and NOKIA internal Product Unit ChangeRequests of are managed professionally with on time delivery.· Establish reviews to project and assess project financial indicatorsand performance milestones against baseline and identifyopportunities for additional business (up scopes).· Provide end-to-end lifecycle management support for customernetworks and applications and identify business up-scopeopportunities.· Assess all billing disputes and defends claims with the customers.· Implement regular Maintenance services performance reviewswith the Customer, Customer Assurance Lead , MaintenanceServices Manager & Quality lead.· Manage identification and escalation of customer satisfactionissues including corrective follow-up actions from transactional- Sales and profitability on supply and services (revenue, cost, margin, up selling, cash collection)- Support to sales and presales

Branch Manager and Local Project Manager based inMaputo/Mozambique: 2G, 3G, Core Legacy, Transmission ( AWY, MXC,ADM, MPR), IP ( SAR 7705)· Operational point of contact with Customers ( Mobil Operators) Handle daily customer relationship Planning and management of operational activities· Deployment plan & Local team management Define the projects implementation time schedule andlocal staffing (team, subcos) Manage the technical team and coordinate Local sub-contractors management (Purchase requests,acceptance criteria, etc …) Mission assignment to the team according to Purshaseorders Apply local procedure for travel, warehouse, logistics Apply ALU Policy (travel, HR, security …) Participate to the evaluation and training program forthe team Coaching of potential future local PM· Local cost control management Budget preparation Local cost follow-up· Activity reporting towards Customers ( Mobil Operators) andmanagement· Actively involved with Sales team on offers preparations,invoice payment follow, Credit letter, follow up on orders with thecustomers.· As a branch manager, main interface with local Mozambicanauthority and all others local companies.

Customer: ORANGE MADAGASCAR PROJECT· Manage MW activities for the realization of the Back boneproject within Alcatel Lucent Madagascar and with the customer· To supervise ALU staff and sub contractors for realization ofproject activities.· Organise and attend the weekly operation meeting with thecustomer and prepare a progress report for the customer and ALUTeam.· To ensure that after the completion of the job, all acceptancecertificates are signed by the customer and transfer to the orderadministration team for invoicing.· Manage administration and financial part of local office and setup local office ( contact with lawyer, fiscal issues, cost follow up,budgeting consolidation, cash follow and treasury, suppliers andcontractors payments, …)

Customer: Africell Burundi Project Manage all activities locally (BSS,MW,NSS,IN) for realisation of theproject with Africell Burundi and within Alcatel Lucent and make surethat target define in the contract are meet on time.I was the single entry point for the whole project with regard ofoperation locally ( front office). Involve on subcontractor selection and supervise them for therealization of the project. Manage Alcatel Lucent Burundi local office.- Actively involve on ALU office implementation and recruit all localstaff- Manage Administration and financial part of local office ( contactwith lawyer, fiscal , cost follow up, budgeting consolidation, cashfollow and treasury, local salary management, suppliers andcontractors payments….)Main interface with local Burundian’s authority. Organise and attend the weekly operation meeting (WOM) within ALUBurundi ( project and technical team) as well as with the customer.Prepare a progress project report for customer and ALU management,raise flags when necessary.Attend technical meetings when required. To ensure that after the completion of the job, all acceptancecertificates are signed by Africell Burundi CTO or his representativetransfer to ALU back office for invoicing.

Project : Vodacom DRC To manage the activities of VODACOM-RDC project, related to BSS &MW subsystem, in accordance with the contract to ensure that allproject deliverables are met on time, within ALCATEL QualitySpecifications and within the budget4 To defines the items, to be ordered in terms of Quantity AndSpecifications as per the contract. To follow-up on the delivery of the purchased items until theirdelivery to Vodacom in coordination with the Contract. Follow up equipments Forecast to be in accordance with customerneed during a year period and attend to monthly forecast meetingwith ALU supply chain. To provide required skilled resources helping by services team, whenrequested by the project. Resources to be delivered to the customeras per the contract; To provide all needed support to the General Project Manager for therealization of the project.

Customer: Vodacom DRC To manage the team and all implementation activities for NSS, IN ,BSS & MW for the project in accordance with the contract to ensurethat all project deliverables for all Alcatel product are met on time,within ALCATEL Quality Specifications and to coordinate allinteraction multi Business Division activities. Unsure that sales are made according to agreed forecast with all thePM of each sub-system ( responsible of push sales)

Customer: Vodacom DRC Manage BSS & MW activities for the realization of the project withinALU DRC and supervise ALU and subcontor staff Attend the weekly operation meeting (WOM) within ALU DRC as wellas with the customer. Attend technical meetings related to BSS & MW activities. To draw the operational detailed time schedule for BSS & MW activitywithin the Contractual schedule within the guidelines of the contractto be followed-up during the entire project implementation phase. To coordinate the BSS deployment with the MW hops and Civil Workimplementation To ensure that after the completion of the job, all the as builds (BSS&MW) document of each site to make a good site acceptance for theALU part are signed by the customer and transfer to the Alcatel Orderadministration team for invoicing.

Customer: Vodacom DRC To unsure that all activities in ALU DRC are performed according tothe contract Interface with the remote tender team for offer preparation whenrequired Interface with the customer for offer request of quotation , offersubmission and get formal purchase order from customer. To act as an interface with the general project managers forfinalization of contract variation issues during the implementationphase. To define and make a detailed planning for all project To ensure that after the completion of the work PMs collect relatedcertificate to allow invoicing and make sure that payments arereceived in accordance with the contractual terms Preparation of project reports for Vodacom management as well asfor ALU management and all Project Managers. To follow up activities with all Business Division to meet contracttarget delivery( BSS, MW, VSAT, Civil work) and raise flag whennecessary. Preparation of the progress review (equipment availability andequipment installation) of each site on a daily basis and updateVodacom management with this information. Attend in most of the meetings in the organisation, prepare themeeting minutes and follow up actions plans with the concernedpeople within ALU and Vodacom team.