Patrick Billups Email & Phone Number

Tampa, Fl, Us

Arlington, Va, Us

Dublin 2, Ie

Conduct architectural assessments and define solutions for moderately complex problems. Design, build, deliver and run the engagement's, platform's and/or product's required architecture (i.e. development, operations, execution, data, application, etc.) Provide the work's technical conscience, defining and driving the right solution to meet the technical performance, scalability, flexibility, operations and capability needs. Systems and software engineering team to design, implement, test and troubleshoot software solutions in support of C4ISR product applications, system infrastructure, and OCONUS operations. SME for managing complex RedHat SELinux for 6.x/7.x .Work with software, test, and system engineering within an Agile software development process. Deploy to OCONUS customer sites to install, configure, test, and troubleshoot the C4ISR product application in support of on-going military operations . Manipulate and edit files, directories, and links from both command line and graphical interface. Manage a help desk account to track all C4ISR product application issues from identification until resolution. Assist current and potential customers with installing the C4ISR product application for demonstration, evaluation, and field exercises. Provides RedHat 6.x/7.x System administration and performance tuning/monitoring for equipment valued over $3 million .Assess, design, implement and/or support world-class information technology architectures for Accenture or our clients, spanning simple IT projects to large-scale, enterprise-level change programs.

Norfolk, Va, Us

Maintained combat information center displays of strategic and tactical information, depicting position and movement of submarines, ships and aircraft as well as tote boards containing data relevant to the tactical picture. Operated surveillance, tracking and height-finding radars, identification friend or foe (IFF) equipment, HF, VHF and UHF radios, tactical data link (TADIL-A/Link 11, TADIL-J/Link 16, etc.) systems and displays.Provided to shipboard or shore-based command a wide range of technical information and overt intelligence gathering and transmittal, and other matters pertaining to the operations specialist's area.

Mclean, Va, Us

Experience on RHEL 6/7 implementation Administration, Installation & Maintenance.Provides enterprise level, Tier II level Field Service Engineer (FSE) support, for HQ U.S. Central Command (USCENTCOM) and CENTCOM Forward Headquarters (CFH) Command and Control (C2) Systems. The enterprise consists of system support amongst four (4) disparate networks serving approximately 2,400 users. Maintain a distributed LINUX server and Database environment consisting of Virtual and Physical servers supporting a large user base (2,400 users). Resolves Tier IlI level outages and performs routine system maintenance. Utilizes TCP/IP networking knowledge (addressing, sub-netting, routing) to resolve technical issues.Infrastructure includes hardware, operation systems, database management systems, network and security. Deployed Active/Active MySQL clusters using Redhat Cluster Suite for supporting internal applications built on the LAMP stack.

Tampa, Fl, Us

Installed, upgraded and monitored software and hardware. Maintained and configured PC hardware, network printing and VOIP phone systems. Upgraded systems from Windows 7 to Windows 10. Migrated users and computers to domains from one forest to another. Maintained operating systems, business applications, security tools,email, and PCs. Maintained technical competency by keeping up to date on new developments in the technology industry. Experienced working in a support request ticketing system and managing/prioritizing workload and multiple support requests. Diagnosed software and hardware issues, researched and applied fix actions, shared knowledge with coworkers. Working knowledge and experience supporting LAN networking technologies and infrastructure.

Round Rock, Texas, Us

Provides first-level technical support on Dell Supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product. Provides first-level technical support on Dell supplied products and/or peripherals using documented procedures and available tools.Working knowledge of all software currently shipped with Dell client products and basic knowledge of legacy operating systems. Working knowledge of PC architecture/technology. Analyse and solve technical problems by investigating potential solutions using troubleshooting skills.

Served as the lead COP for SOF unit . Manage the HTS content management system (Microsoft SharePoint 2010).

Us

Converted Physical Permanent and Long Term Temporary records to electronic format to increase the ability to search for, collect, preserve, and analyze records that are responsive to Joint Staff, Litigation and Freedom of Information Act (FOIA) request. Prepared scanned records for destruction. Followed Joint Staff and USCENTCOM Command Records management policies and procedures.

Implemented new quality assurance guidelines to increase employee efficiency and productivity. Manage customer accounts to include troubleshooting software and hardware issues, while building excellent customer relationships. Assisting direct reports with achieving first call resolution. Leading team meetings and training in order to explain new policies and procedures. Extensive experience on 4G,3G,LTE and working with the switch. Locating errors and submitting Remedy Tickets for customers that are having system issues. Handling escalated calls by creating win/win solutions for goals and using techniques for cooperative engagement in a team concept environment.