Dispatcher
CurrentDirect drivers by radio, text and phone to find correct locations for passenger pick ups and drop offs. Continually monitor driver manifests to arrange trips in best, most efficient order to help drivers stay on schedule. Assist drivers who get behind schedule by moving trips off their manifests to other drivers who are able to take on more trips without getting behind. Provide Customer Service to people calling in on phone for information, frequently about the timing of their ride, sometimes scheduling new trips for people wanting trips for the same day, or changing trips that are already scheduled. I Supervise anywhere from 1 to 4 other Dispatchers, providing training for procedures they are not familiar with or have forgotten. When new Dispatchers are hired, or relocate from other departments, I train them in the correct use of the software program we use to manage the drivers' schedules. When buses break down or are involved in wrecks I reschedule trips off of that driver's schedule to other drivers and make appropriate notifications to maintenance, supervisors, and emergency services, if needed.