I am a NOC director at GLS, a leading network operation center that provides proactive monitoring, configuration management, and fault resolution. With over 12 years of network administration experience, I am an expert in delivering high-quality network services and solutions to customers, carriers, and vendors. I have a proven track record of troubleshooting and resolving network issues, accessing and configuring router and switch devices, such as Cisco, and leading and managing the network operations team.I am passionate about network technology and customer satisfaction, and I strive to improve the network performance and reliability for GLS and its clients. I have been promoted twice in my 12.5+ years at GLS, from an advance services technician to a technical escalations manager to a NOC director. I have demonstrated my technical support, leadership, communication, and problem-solving skills throughout my career. I am also a skilled photographer who can capture various styles and types of photographs for different purposes and industries, and I have designed and maintained websites, flyers, menus, and advertisements for the restaurant and real estate sectors.
Listed skills include Routers, Switches, Networking, Troubleshooting, and 22 others.