Over ten years of experience in performance management and process engineering in professional and academic settings. Highly skilled in project management, performance analytics, and real-time data visualizations. Awarded for groundbreaking research on the sustainability impact measurement of Ontario small businesses. Proven track record leading small teams in dynamic service environments.Seven years at Dell in China and Taiwan holding various progressive roles: test engineer, senior project manager, and senior principal process engineer. Improved logistics and supply chain processes using big data analytics and interactive visualizations. Over a decade of working experience in service operations management tools and processes, especially Lean, Six Sigma, and Total Quality Management.Successfully led cross-functional teams on large-scale international projects; also founded and headed focused teams for two service-based startups. Strong written and oral communication skills, including award-winning multimedia presentations and money-winning startup pitches. Led technical audits for ISO compliance. Co-founder of the femtech social enterprise Period Pin, 2023 and a food manufacturing company in Taiwan from 2015 to 2020.