• Managed several U.S. and Canadian operations business units, which included accountability for revenues, expenses, and gross margin.• Headed a group of up to 70 geographically-dispersed full-time and part-time specialized telecom, fiber optic, and IT service professionals to maintain 2 hour and 4 hour service delivery commitment for dozens of OEM, carrier, and ILEC customers at hundreds of data centers, POP's, and other locations across North America.• Simultaneously headed a group of 16 technical OEM specialists to maintain a 15-minute service delivery commitment to 13 central office, amplification, and regeneration sites on the premier Ultra Low Latency (ULL) fiber optic network between Chicago and New York City.• Developed and maintained network disaster recovery, emergency response, and other contingency plans to ensure that both internal and external resources were utilized effectively.• Directed cross-functional resources in the resolution of customer critical projects and escalations.• Developed and implemented several process improvement and training initiatives to boost quality of work, productivity, profitability, and customer satisfaction.• Managed the operational, financial, and technological aspects of both inside and outside plant projects based on time-lines and work plans. • Worked cohesively with international business units in presenting, negotiating, and providing worldwide service delivery solutions for multinational customers, and partners abroad.

• Operated and maintained the fastest Ultra Low Latency (ULL) fiber optic network between Chicago and New York City, specifically servicing the HFT Financial Industry.• Headed a group of up to 37 technicians to maintain a 15-minute service delivery commitment during NASDAQ trading hours for all Spread Networks customers along the 800+ mile fiber route between Chicago to New York City.• Managed technicians, vendors, and partners to ensure world-class facility maintenance be performed across the network to include generator, power and battery plant, HVAC, fire suppression, site alarming and surveillance, etc. • Met all performance targets, including workforce training, safety objectives, technical competency, and mean time to restore (MTTR) for emergency and scheduled fiber hot cuts.• Designed, implemented, and maintained a specific 5S program across the Spread Networks routes, which was derived from LEAN manufacturing concepts. • Developed and maintained disaster recovery, emergency response, and other contingency plans to ensure that both internal and external resources are utilized efficiently and effectively.

• Led a group of over 50 technicians to maintain 2 hour and 4 hour service delivery commitment for 60+ customers across thousands of miles of fiber optic route at hundreds of sites and data centers in the Eastern half of the U.S.• Forecasted and maintained a $5M annual budget while delivering a 40% profit margin. • Increased gross profit margin by 61% in multiple business units.• Established 12 geographically-dispersed hot hands customer spares depots across the Eastern U.S.• Developed and maintained disaster recovery, emergency response, and other contingency plans.• Facilitated interactions between internal operational groups, suppliers, partners, and contractors.

*Oversee the Maintenance and acceptance of all Data Centers, TI POP’s, regens, op-amp, junction sites, and fiber routes in my Region*7X24 Responsibility for overall integrity of the network including all inside and outside plant functions at 31 sites, with over 2200 miles of fiber route.*Grew an organization from 0 to 24 employees including 5 managers. Complete coordination of staffing the region, including interviews, hiring, and setting of training schedules, while guiding managers to expected competency levels.*Directly accountable for all phases of administration, including; personnel expenses and driving evaluations, vendor contracts, site documentation, managers performance evaluations, ongoing safety and technical training, and procurement of all materials needed to do all maintenance and installation functions.*Directly responsible for the coordination of all maintenance and installation activities to see that they are completed in a safe and efficient manner i.e. Sonet, AC/DC Power, OSP activities, Fiber hot cuts, etc.

*Oversee the Maintenance and acceptance of all Data Centers, POP’s, regens, op-amp, junction sites, and fiber routes on the Qwest network in my area.*7X24 Responsibility for overall integrity of the Qwest network including all inside and outside plant functions at 31 sites, with 750 miles of fiber.*Grew an organization from 0 to 13 employees.

*Responsible for all outside plant functions including cable relocations, hot cuts, attend pre-construction meetings, bid proposals, update as-builts and monitor all construction at or around our fiber optic cable. *Supervision of cable locating personnel to ensure accurate performance.*Work closely with contractors and underground utilities as well as state, county, and local municipalities to ensure cable safety.*Quarterly training of regional employees on emergency fiber optic restoration and use of various OTDR’s.

• Installation and maintenance of Telecom equipment both in house and at customer locations.• Work with technicians, vendors and customers in the field to repair customer problems.• Operation and maintenance of Northern Telecom DMS-250 and DSC 400 digital switches including billing, routing, operational measurements, peripheral modules, SS7, etc.• Operation, provisioning, and maintenance of Tellabs 532 and Titan 5500 Digital Cross-connect System at several area POP sites.• Oversaw all software and hardware upgrades in the Chicago DMS-250 including BCS upgrades, ENET, BRISC, LIM additions, and port expansions.

• Solely responsible for private line installations, installing up to 200 circuits per month.• Installed M1/3, D-4 Channel Banks and other equipment, both in house and at customer locations. • Operation and maintenance of Rockwell and Northern Telecom DMS-250 switches to include billing, routing, troubleshooting, operational measurements, etc.• Troubleshoot an FDMA microwave system from channel to super master group level to isolate and repair problems in Chicago and Indianapolis.• Issued monthly report to management on equipment power consumption and bell system facilities. Tabulated monthly installation and maintenance reports.