• Securing and completing 3rd line support contracts with a diverse range of clients• Conducting root cause analysis to identify and resolve issues across IT software and infrastructure• Building and configuring complex servers and networks with active involvement in network design• Assisting in analysing business processes and implementing new systems to improve efficiency

• Utilising ITIL processes and Prince2 methodology for end-to-end project lifecycle management• Actively supporting approximately 5000 users across all departments within Capita• Utilising best practice and documenting lessons learned for successful future IT projects• Facilitating access to systems and infrastructure for business end-users, leaders and clients• Mentoring junior project team members to develop skills in agile project management• Supporting stakeholder management, including authorising project change requests• Contributing to stakeholder decision making at weekly change management meetings• Deputising for the Line Manager during absence in a supervisory and team leadership role• Managing infrastructure solutions such as backups, data recovery and cyber security• Overseeing data migration, disaster recovery, cloud solutions and SFTP data transfer• Developing complex web-based financial applications and providing ongoing BAU support• Managing data recovery and site replication projects, learning from successful projects • Writing and producing documentation and training manuals for system support guidance• Consistently delivering IT infrastructure projects to UAT stage and maintaining agile environments• Facilitating a critical 24/7 on-call service to meet cross-functional business demands • Successful management of IT site power downs and coordinating all IT site moves with precision

• Administering and reviewing server operating systems and infrastructure to implement changes• Supporting system, virtualisation and FTP processes to reduce costs and increase efficiency • Creating and managing efficient back-up systems whilst managing Windows Active Directory• Managing server application products such as Microsoft Exchange, Citrix and PowerShell• Participating directly in IT projects using extensive key skills such as agile methodologies• Building physical and virtual servers using a diverse IT tools and complex technologies

• Delivering 3rd line support for Windows, NetWare and Exchange servers• Supporting telephone systems, VOIP, server applications and user desktop applications• Working autonomously across several sites to support hardware and software• Managing sites either remotely or through site visits using best practice• Acting as subject matter expert (SME) to resolve any escalated or complex issues