The key responsibilities of my current role are to take ownership of strategic implementation of the firm and departmental objectives by encouraging innovation and driving change. I am responsible for the quality of client experience delivered, the training and development of the facilities team and quality of stakeholder relationships across the region.Roe briefly described below:• Accountability for service delivery, ensuring that all services are of high quality and are consistently aligned to business requirements and national standards. • Building and maintaining relationships with senior customers. • Supervision of teams, including operational and performance management of the appropriate cluster managers/supervisors. • Responsibility for staff recruitment and development, ensuring high performance is enabled and maintained and that staff are engaged and motivated. • Accountability for the costs of all operations in the region.

Key responsibilities are for quality of service, quality of people, and quality of internal client relationships across the region, briefly described below:• Accountability for service delivery, ensuring that all services are of high quality and are consistently aligned to business requirements and national standards. • Building and maintaining relationships with senior customers. • Supervision of teams, including operational and performance management of the appropriate cluster managers/supervisors. • Responsibility for staff recruitment and development, ensuring high performance is enabled and maintained and that staff are engaged and motivated. • Accountability for the costs of all operations in the region.

Key responsibilities are for quality of service, quality of people, and quality of internal client relationships across the cluster, reporting to the regional manager, briefly described below:• Accountability for service delivery. • Building and maintaining relationships with senior customers. • Supervision of teams, including operational and performance management. • Responsibility for staff development, ensuring high performance is enabled and maintained and that staff are engaged and motivated. • Accountability for the costs of all operations in the offices.

Supervision and leadership of the Property and Corporate Services function in the Manchester office. The total office space is in excess of 60,000-sq. ft. and consists of approximately 600 personnel. Key Achievements in role:Project administrator on the £8 million pound fit out of Deloitte Manchester offices between August 2005 and December 2006. This included the following• Significant input into the client design brief which was used as a starting position for the architect to put their initial designs together.• Continuous liaison with the main contractor, architect, project team and Deloitte partnership on all aspects of the fit out• Contact with the M&E Designers for all M&E Services within the building, including small power, lighting and computer suite fit out.• Contact with Deloitte National IT group for infrastructure cabling, fit out of computer and build rooms.• Undertook extensive risk management throughout the project to ensure that down time to the business would be minimal.• Design of security system in conjunction with direct security contractor, this included positioning of all readers, cameras, panic buttons, intercoms, barriers and interface with fire alarm system.• Design of AV systems in conjunction with direct AV contractor, this included installation of plasma screens, data projectors, sound systems and smart boards. The installation covered twenty conference rooms, reception, client business area, café and LCD screens in open plan work areas.• Design of mail room, print area and stationery stores in conjunction with direct contractor.• Full fire risk assessment carried out prior to moving into the building.• Ensured that all statutory signage was in place• Co-ordination and execution of physical move in conjunction with appointed move contractor.

Responsible for the day to day running of the facilities functions as well as working alongside my Regional Manager, for all works relating to premise management and office refurbishment. Key responsibilities• General Facilities Management• Maintain, review and revise all operational procedures• Organise office moves, space planning and furniture installations• Monitoring and delivery of service level agreements with internal clients• Health and Safety at work compliance• Staff development and performance management• Liason with Landlord and Managing AgentsKey Responsibilities - Telecommunications• Moves, Changes and programming on Ericsson MD110 system• Maintenance of infrastructure cabling systems• Maintenance of Switchboard services• Scheduling and set-up of Videoconferencing• Voicemail AdministrationSkills and experience obtained:I was involved in most issues relating to the operation of a large commercial office environment. I was able to introduce my own ideas, expertise and knowledge and was immediately able to make an impact on the service levels. I reviewed all procedures and introduced new working practices where appropriate.