Patrick Burford Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

Sales• Vehicular Rental Sales• Premium Sales Experience• Upselling (Vehicle Upgrades, Devices, Protection Waiver, etc)• Documentation for U.S. and Non U.S. Citizens• Reservation Confirmations• Fraud DetectionCustomer Service• Greetings• Rental Reservation/Agreement Assistance• Complaint Management• Travel Planning• Maintaining Clean and Friendly EnvironmentInventory• Daily Inventory Fleet Checks• Daily Inventory Fleet PlanningDaily Vehicle Availability, Arrivals and Departure• Vehicle Arrivals• Vehicle Damage/Defect Detection• Vehicle Maintenance/Cleanliness• Vehicle Exchanges• Out of Service ReportingAssistant General Manage

Sales Department• Managing Front Desk Team: Sales (Associates & Experts)• Daily planning for team members' goals, actuals and development• Team Member self-business development• Team Member Roleplay (Member touring & daily phone calls)• CRM use (phone calls, guest passes, member enrollment)• Member onboarding (touring, phone calls, in-club & email advertisement and enrollment)• Membership and Training sales• Weekly Zoom calls (Goals, Actuals, Planning and Special Promos)Operations Department• Managing Front Desk Team: Operations (Associates & Experts)• Team member onboarding and development (on-hand training and learning modules)• Interviewee• CPR certifications• Scheduling• Timecard Editing and Approvals• Incoming Guest & Member experience (greetings and goodbyes)• Member account needs (billing, information update, account freeze, cancellation, member retention,etc)• Facility cleanliness and upkeep (workout floor, locker room, exercise equipment, etc)• Retail stocking (proteins, pre-workout, electronics, clothing, etc)• Retail orders: Pepsi Drinks (water, gatorade, protein and pre-workout• Staples supply orders (cleaning supplies, bathroom supplies, etc)• Medical Supply orders• Monthly AED functioning confirmations• Quarterly Code Blue Drills• Special Events planning and set-up• Customer Service (In-person, Email, Phone and NPS Survey)• Weekly Zoom calls (Planning and Special Events)Facilities Department• Partnering with Facilities Technician (facilities & equipment upkeep, in-club repairs, parts order,whirlpool chemical testingFitness Department• Partnering with Fitness Manager and Fitness Coaches (Front Desk fitness sales: goals and actuals, role-play, session scheduling)Group X Class Department• Partnering with Group X Class coaches (scheduling, class cancellations, website updates, substituteinstructors)Club Attendant Department• Partnering with In-house janitorial team (clu

Front Desk Management ResponsibilitiesSales Department• Partnering with Sales Manager and Sales associates• Managing Front Desk Team: Sales (Associates & Leaders)• Team Member Roleplay (Member touring)• CRM use (guest passes and member enrollment)• Member onboarding (touring & enrollment)• Membership and Training sales• Weekly Zoom calls (Goals, Actuals, Planning and Special Promos)Operations Department• Managing Front Desk Team: Operations (Associates & Leaders)• Team member onboarding and development (on-hand training and learning modules)• Interviewee• CPR certifications• Scheduling• Timecard Editing and Approvals• Incoming Guest & Member experience (greetings and goodbyes)• Member account needs (billing, information update, account freeze, cancellation, member retention,etc)• Facility cleanliness and upkeep (workout floor, locker room, exercise equipment, etc)• Retail stocking (proteins, pre-workout, electronics, clothing, etc)• Retail orders: Pepsi Drinks (water, gatorade, protein and pre-workout• Staples supply orders (cleaning supplies, bathroom supplies, etc)• Medical Supply orders• Monthly AED functioning confirmations• Quarterly Code Blue Drills• Special Events planning and set-up• Customer Service (In-person, Email, Phone and NPS Survey)• Weekly Zoom calls (Planning and Special Events)Facilities Department• Partnering with Facilities Technician (facilities & equipment upkeep, in-club repairs, parts order,whirlpool chemical testingGroup X Class Department• Partnering with Group X Class coaches (scheduling, class cancellations, website updates, substituteinstructors)Third-Party Janitorial Department• Partnering with third-party janitorial manager and janitorial team (club cleanliness and upkeep, deepcleanings and daily surveys)

San Francisco Bay Area Van Ness

Description :The Service Representative (SR) provides customer service support to the club members and guests.Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress codeResponsible for assisting and directing members/guestsMonitoring incoming inquiries and ensuring proper check in procedures are followedEssential Duties & Responsibilities :Member and Guest Check in ComplianceGreet all incoming members and guestsEnsure all check in procedures are followedEnsure Guest Fitness Profiles are completed and appropriate fees are collectedEnter Guest and Telephone Inquiry information into CRMCustomer ServiceAnswer all incoming inquiries and obtain appropriate information to direct/transfer calls/guestsHandle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and paymentsRecord member concerns on the Member Service Log or Maintenance Log (depending on issue)Record lost and found items on the Lost and Found Property Log and secure items per policyEnsure required forms are available, and completed and processed properly (e.g. Kid’s Club Log, Group X Reservation sheets, etc.)Promote and sell merchandiseKeep front desk area and lobby clutter free, and orderlyPerform general cleaning duties to include hourly locker room checksPoint of SalesOperate POS system and ensure open/close/break procedures are followedReconcile and report all incoming or outgoing transitionsProcess all transactions through POS

San Francisco Bay Area Van Ness

1717 Harrison St.

Responsibilities - Receive store merchandise. - Removes merchandise from truck and compare against packing list. - Operates equipment according to company safety standards to assist in moving merchandise. - Stocks merchandise on the sales floor. - Assists in the receiving of drop shipments. - Provide and maintain store appearance. - Ensures clean parking lot, sidewalks, store entry, aisles, restrooms, warehouse area. - Properly disposes of debris, boxes. - Provides carryout service for customers. - Safely loads merchandise in customer’s vehicle. - Verifies receipt against merchandise.

1717 Harrison St.

Responsibilities - Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. - Ensure inventory and merchandising standards are maintained in outlet store area. - Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). - Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

1717 Harrison St. San Francisco, Californai

Responsibilities - Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. - Ensure inventory and merchandising standards are maintained in outlet store area. - Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). - Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

York Nebraska

Always be ready to assist customers with menu options and payment ❖ Guide cars into the wash area with a focused, pleasant, and competent demeanor ❖ Perform visual inspections of the condition of each vehicle prior to sending it through the wash bay ❖ Be proficient with all policies and procedures and able to perform them on a daily basis as needed ❖ Perform visual inspections in the tunnel and back room to ensure all equipment and chemicals are functioning properly ❖ Perform regularly scheduled maintenance on all equipment to ensure it is kept in proper working order ❖ Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized ❖ Keep vacuums unclogged, hoses hung properly, and trash cans emptied ❖ Be polite and available to address all customer concerns and handle them in a professional manner that is satisfactory to both the customer and to the car wash.

York Nebraska

Monitored the campus entry gates for various campus functions (e.g. Sports events, orientations, student activities, etc.) ❖ Maintained and monitored the campus cash register for concession stands, food court and other on campus activities ❖ Assisted with monitoring and maintaining sports equipment for repairs and adequate functionality. ❖ Light maintenance around campus

Physical Education, 5Th Year Senior

Activities and Societies: Varsity Baseball Team

Physical Education

Activities and Societies: Varsity Baseball team