Patrick Butin Email & Phone Number

Cedar Park, Texas, United States

Prioritize customer technology issues for quick resolution to minimize lack of productivity.Configure Windows systems to ensure required software is functional for customers specific needs.Monitor technology during City Administration meetings to maintain functionality.Manage Active Directory to ensure customers have specific role-based access.Image new computers for end user deployment to maintain customer productivity.Communicate with department on known solutions to reduce the time required to resolve identified technology issues.Repair computer hardware when necessary to reduce customer downtime.

Austin, Texas, United States

Service Desk ticket processing for system issues, responding and escalating as necessary for engineering resolution.Maintained intranet-based reference guides for application issues and current ticket status.Attended working sessions with engineers to resolve application issues.Administered provisioning tool for system access levels.Testing new system for performance and identifying issues.Task resolution for customer issues with new product deployment.Maintained compliance with company standards, regulatory requirements, and quality goals.

Irvine, California, United States

Contact borrowers in foreclosure to resolve account with loss mitigation resolutions.Resolving agent technical issues minimizing escalations to IT department.Track active loss mitigation workouts to completion.Submit proposals to investors for modification, short sale, deed in lieu, and consent judgements. Manage portfolio of 400-500 accounts in active foreclosure or loss mitigation status.Maintain CFPB standards for all loss mitigation workouts.Attending monthly investor strategy calls for Litigation hearings.Attend mediation and litigation hearings to generate agreements to resolve defaulted loans.

Irvine, California, United States

Generate closing documents for title companies to have executed for refinanced loans.Reconcile HUD-1 settlement statements provided by title with company programs to mirror closing figures for final loan documents. Schedule wires for loan funding.Verify title and review for property mortgage vesting, property taxes due, and review any additional liens.

Calculating borrower income reviewing paystubs, tax returns, profit and loss statements, bank statements and benefit award letters. Reviewing borrower ability to afford mortgage payments based off available income to maintain financial obligations and keep current on the new monthly payment. Confirmed loan terms met guidelines from specific agency requirements, for FHA, Fannie Mae, and Freddie Mac. Validating terms to verify if borrowers are eligible for HAMP, or Chase modification programs.

Reviewing Purchase contracts comparing sale price to market comparables.Negotiating commissions and concessions with Realtors to minimize loss to the company.Providing counter offers to Realtors, when unreasonable offers are submitted for short payoff.Training new associates on policies and procedures to succeed in the department.Submitting offers for management approval, with minimal kick back after summarizing reasoning for approving the short payoff opposed to taking properties through the foreclosure process. Confirming receipt of short payoff wires/certified funds to release liens on properties.Issuing short payoff approval letters to realtors/title companies to proceed with liquidation of non performing loans.

Contacting borrowers to resolve delinquency on first payments past due 60+ days.Speaking with loan originating brokers to obtain borrower contact to avoid submitting for accelerated foreclosure.Skip tracing to obtain borrower contact information.Making decision to accelerate foreclosure due to non contact, or borrower refusal to pay.

Contacting borrowers to notify of options to avoid foreclosure. Analyzing borrower income information, and expenses to create reasonable forbearance plans, that are affordable to resolve accounts that have begun foreclosure.

Contacting borrowers who are past due for payments less than 30 days.Evaluating borrower financial information, advising of excess funds to make consistent payments to avoid future late payments.