Patrick Butler Email & Phone Number

Farmington Hills, Mi

Designing & launching corporate curriculum utilized by clients and employees  - Creating over 50 training modules detailing proprietary CMS - Implementing cost free, open source learning platform to deliver content with multi-tenancy - Demonstrating product in sales opportunities - Developing user acceptance testing documentation

Farmington Hills, Mi

Managed the combined Application and Desktop Support team. Responsible for developing and maintaining positive relationships with our clients. Supported over 500 users both onsite and in remote office locations. Oversaw conversion of 250+ users from physical PC's to a VDI environment.

Farmington Hills, Mi

Managing application and desktop support team of 7 direct reports  - Integration of helpdesk team with application support team into a single Service Desk Team - Supporting over 1000 users in 6 nationwide locations - Developing critical client relationships

Farmington Hills, Mi

Promoted to manage 4-person Applications Support Team, concurrent with Imaging System charge - Improving and increasing client communication - Coaching team in customer service and one-on-one client interaction - Training team on imaging system support - Collaborated with developers to create proprietary document management system - Managing business process implementation and integration of proprietary document management software into proprietary CMS for 3 client firms nationwide

Farmington Hills, Mi

Increased efficiency by streamlining imaging and indexing processes in providing IT and document services to law firms in IN, MI, MN - Reducing imaging and indexing steps by 50%, saving 30 man hours/day for a staff of over 400 - Interfacing with clients to create new doc indexing types - Maintaining server, updating software, monitoring storage

Farmington Hills, Mi

Supervised both Pre-sale and Post-sale teams in the foreclosure department. Responsible for timely processing of cases in compliance with state law, client requirements, and industry best practices. Worked extensively with the IT department as a subject matter expert on two major projects: the transition to a new case management system, and the implementation of a document management/imaging system. Participated as an instructor in the company's continuing education program. Earned the "Supervisor of the Year" award in 2004.In 2006 began supervising the new Imaging team. This team was responsible for processing all incoming mail & documents. Processing included, opening, sorting, prepping, scanning, physical filing and distribution, and electronic indexing. Developed time saving policies and procedures and worked directly with all areas of the company.