Patrick C. Email & Phone Number

Raleigh, Nc, Us

Raleigh - Durham, North Carolina Area.

Model the assigned network topology, communication, and point configurations for Self-Healing Teams into SCADA & YFA systems. Provide business process feedback in the identification, analysis and resolution of problems and enhancement opportunities.Perform validation/test procedures, resolve issues and document that ADMS portfolio reflects the correct alarms, events, analogs, and status in the QA and production environments under general oversight.Configure the ADMS portfolio with general oversight for new device types, control screens, system performance, etc. as requested by DCCs or other stakeholders. This includes verification, troubleshooting, and addressing or escalating any issues when identified.Prepares assigned DMS and/or OMS models. Creates the bi-weekly model save case files with general oversight utilized to upload the GE DSCADA systems to production.

Raleigh-Durham, North Carolina Area

Follow a scripted test procedure and verify that DMS/DSCADA Systems reflect proper information (alarms, events, analogs, status) as a result of testing.Track issues as they are identified and re-test when resolved.mentation and well-maintained records. Implementing and ensuring adherence to system specific policies & procedures. Track and analyze system and business key metrics. Participate in data analysis and root cause investigations. Verifying the DMS/DSCADA system is configured correctly to communicate with the equipment and that all alarms, events, analogs and status' are received as expected. Responsible for developing, writing and updating user documentation.Troubleshoot SCADA protocols such as DNP 3.0 and L&G8979, as well as, ASE2000 Test Set and Wireshark troubleshooting tools.

Raleigh-Durham, North Carolina Area

Support system engineers by providing assistance with software testing, data validation, interface tracking and documentation updates.Password resets and documents on-boarding and off-boarding processes.Work directly with end users to define and troubleshoot with technology including MicroSoft Office Suite, ERP software, Issue tracking software, File transfer tools, Remote Desktop tools, and VPN.Run canned SQL queries as necessary for the On-Boarding/Off-Boarding processes.

Raleigh-Durham, North Carolina Area

Troubleshoot computer hardware, software, peripheral, and Windows issues.Set up and troubleshoot networks at voting locations (including router, switches and network cables). Provide on site IT support to 2-8 early voting location across Wake County during the voting period.Provide management assistance in computer training classes.

Morrisville N.C.

Perform trouble correlation for voice, voip, data & video network troubles using Viryanet.Provide support for the Installation & Maintenance Technicians for all service fulfillment functions above including order correction and changes in DPI via CSRG and Circuit Provisioning Center.Provide support for the Installation & Maintenance Technicians for all Service Assurance functions.Operate a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases..Managed and monitor the Automatic Call Distributor (ACD) in which a call is queued to spit/skill in Avaya phone system.Troubleshoot FIOS Element Management System: Motorola,Triad, Viraynet, Oracle, Tellabs and Alcatel.

Raleigh-Durham, North Carolina Area

Trouble shoot telephone conferencing system problems for AT&T Connect customers. Resolving between 5 - 8 customer problems per hour.Triage phone and internet inquiries from customers by creating a service ticket in various AT&T systems and routing the ticket to the appropriate team member(s).

Morrisville N.C.

Assemble and dismantle computer workstations, network printers, and telephone equipment.Interpret installation maps and drawing to ensure equipment is installed in the correct office location.

Performed maintenance, diagnostics, and repair services on customer vehicles.Inspected vehicles to confirm whether they met North Carolina Division of Motor Vehicles safety and emissions requirements.

Completed assigned inspections, services and repairs to ensure inventory vehicles qualified as certified used vehicles.Inspected vehicles to confirm whether they met North Carolina Division of Motor Vehicles safety and emissions requirements.Served as Team Leader in the Express Lube department where I supervised 10 employees.

Bachelor'S Degree, Computer And Information Sciences And Support Services, 3.88 Gpa

Activities and Societies: Student's Leadership Association. Phi Theta Kappa Honor's Society

Associate’S Degree, Information Technolgy - Network Security, 3.90 Gpa

Activities and Societies: Phi Theta Kappa Honor's Society: Dec 2014 – Feb2016 ECPI University Student's Leadership Association