Patrick Canniff Email & Phone Number

Albany, New York, United States

• Collaborate with internal and external clients to develop learning objectives and create deliverables that meet organizational quality standards
• Organize and oversee in-person/virtual instructor-led training programs for several departments
• Collaborate with internal and external clients to schedule, conduct and analyze training classes to ensure tactical and strategic goals are met.
• Complete the hiring and performance monitoring via mentoring, coaching and evaluations to foster a high performing team of up to 16 direct reports
• Effectively communicate up-to-date project knowledge to internal and external clients
• Design, develop, schedule and manage training plans to meet organizational needs

Albany, New York, United States

• Effectively collaborate with internal and external clients to ensure training expectations are met
• Supervise a team of 5 trainers assuring quality expectations are met
• Coordinates with Training Manager on scheduling of classroom training
• Effectively use ADDIE principles to evaluate and improve classroom training curriculum
• Facilitate training debriefings (SWOTs) to ensure continued enhancement of training methods and implementation
• Conduct evaluations of team members to ensure high quality instruction

Albany, New York, United States

• Effectively use ADDIE principles to lead train FPBP, Research Tier 1, Research Tier 2 and Research Tier 3 courses
• Actively participate in training debriefings (SWOTs) to ensure continued enhancement of training methods and implementation
• Work collaboratively with Senior Training Specialists and Training Specialists to review and update Research Tier 1, Tier 2, Tier 3 and FPBP work instructions, modules and assessments
• Use ADDIE principles to create Computer Based Trainings for FPBP department
• Lead Train–the–Trainer cross trainings for FPBP curriculum

Albany, New York, United States

• Effectively use Department of Health approved materials to educated and train employees on how to successfully perform their roles in the company
• Effectively use ADDIE principles to lead train CSS III, Research Tier 1, Research Tier 2, Research Tier 3 and FPBP courses
• Demonstrate and model the required skills and processes utilized in the Customer Services Specialist and the Research Administrator roles.
• Actively participate in training debriefings (SWOTs) to ensure continued enhancement of training methods and implementation
• Work collaboratively with Senior Training Specialists and Training Specialists to review and update Research Tier 1, Tier 2, Tier 3 and FPBP work instructions, modules and assessments
• Continually improve training skills through participation in department provided professional development as well as completion of e-learning courses.

Albany, New York, United States

• Access, read and interpret data elements on all applicable MAXIMUS, NYSOH and other systems to provide support, resolve inquires and educate consumers
• Entered appropriate data and information into the applicable systems to process applications and/or update caller information
• Handled and completed escalated tasks that require additional analysis

Albany, New York, United States

• Effectively used databases to research NYSOH Marketplace to meet consumer needs
• Empowered consumers to choose and enroll in the best possible health insurance
• Served as a “Shadow Mentor” to demonstrate proper expectations get trainees acclimated to daily procedures
• Consistently exceeded company expectations for quality and performance

Master Of Arts - Ma, Secondary Education And Teaching

Bachelor Of Science - Bs, Geology/Earth Science, General