Patrick Canniff Email & Phone Number

Albany, New York, United States

• Collaborate with internal and external clients to develop learning objectives and create deliverables that meet organizational quality standards• Organize and oversee in-person/virtual instructor-led training programs for several departments• Collaborate with internal and external clients to schedule, conduct and analyze training classes to ensure tactical and strategic goals are met.• Complete the hiring and performance monitoring via mentoring, coaching and evaluations to foster a high performing team of up to 16 direct reports• Effectively communicate up-to-date project knowledge to internal and external clients• Design, develop, schedule and manage training plans to meet organizational needs• Review, evaluate and modify existing and proposed programs to ensure the most effective training• Manage and supervise a team of 9 – 16 direct reports

Albany, New York, United States

•Effectively collaborate with internal and external clients to ensure training expectations are met•Supervise a team of 5 trainers assuring quality expectations are met•Coordinates with Training Manager on scheduling of classroom training •Effectively use ADDIE principles to evaluate and improve classroom training curriculum•Facilitate training debriefings (SWOTs) to ensure continued enhancement of training methods and implementation•Conduct evaluations of team members to ensure high quality instruction•Provide coaching to trainers promoting continuous growth and accountability.•Serve at the Point of Contact between L&D Department and Department of Health

Albany, New York, United States

•Effectively use ADDIE principles to lead train FPBP, Research Tier 1, Research Tier 2 and Research Tier 3 courses•Actively participate in training debriefings (SWOTs) to ensure continued enhancement of training methods and implementation•Work collaboratively with Senior Training Specialists and Training Specialists to review and update Research Tier 1, Tier 2, Tier 3 and FPBP work instructions, modules and assessments•Use ADDIE principles to create Computer Based Trainings for FPBP department•Lead Train–the–Trainer cross trainings for FPBP curriculum

Albany, New York, United States

•Effectively use Department of Health approved materials to educated and train employees on how to successfully perform their roles in the company•Effectively use ADDIE principles to lead train CSS III, Research Tier 1, Research Tier 2, Research Tier 3 and FPBP courses•Demonstrate and model the required skills and processes utilized in the Customer Services Specialist and the Research Administrator roles.•Actively participate in training debriefings (SWOTs) to ensure continued enhancement of training methods and implementation•Work collaboratively with Senior Training Specialists and Training Specialists to review and update Research Tier 1, Tier 2, Tier 3 and FPBP work instructions, modules and assessments•Continually improve training skills through participation in department provided professional development as well as completion of e-learning courses.

Albany, New York, United States

•Access, read and interpret data elements on all applicable MAXIMUS, NYSOH and other systems to provide support, resolve inquires and educate consumers•Entered appropriate data and information into the applicable systems to process applications and/or update caller information•Handled and completed escalated tasks that require additional analysis

Albany, New York, United States

•Effectively used databases to research NYSOH Marketplace to meet consumer needs•Empowered consumers to choose and enroll in the best possible health insurance•Served as a “Shadow Mentor” to demonstrate proper expectations get trainees acclimated to daily procedures•Consistently exceeded company expectations for quality and performance

Master Of Arts - Ma, Secondary Education And Teaching

Bachelor Of Science - Bs, Geology/Earth Science, General