Manager, Operations - Investigative Research
Current• Manage a team of up to 22 experienced editors, investigative writers, researchers, and litigation analysts; duties include overseeing schedules, editing and reviewing casework, and evaluating performance• Write and edit reports and supplements; proofread and update all off-the-shelf reports to deliver a one-business-day turnaround• Recruit for all teams in the New York and Pittsburgh offices and train new hires for the senior research and investigator departments• Design a new remote training curriculum for new hires in spring 2020 after office closures, including recruiting remote colleagues from related teams to deliver focused workshops• Oversee workflows and delegate assignments to produce an average of more than 160 narrative reports per month• Set standard operating procedures and revise existing processes to increase productivity by 30% during peak year-over-year• Led teams to deliver an average 10% faster turnaround time each year since 2018• Collaborate with the Sales team and other production departments to manage the productioncalendar and ensure timely delivery of all reports• Work with domestic and international external partnerships to provide guidelines for research• Use Salesforce to measure individual productivity and team effectiveness; regularly reportdata to VP and senior officials