Manager, Operations - Investigative Research
Current- Manage a team of up to 22 experienced editors, investigative writers, researchers, and litigation analysts; duties include overseeing schedules, editing and reviewing casework, and evaluating performance
- Write and edit reports and supplements; proofread and update all off-the-shelf reports to deliver a one-business-day turnaround
- Recruit for all teams in the New York and Pittsburgh offices and train new hires for the senior research and investigator departments
- Design a new remote training curriculum for new hires in spring 2020 after office closures, including recruiting remote colleagues from related teams to deliver focused workshops
- Oversee workflows and delegate assignments to produce an average of more than 160 narrative reports per month
- Set standard operating procedures and revise existing processes to increase productivity by 30% during peak year-over-year