Patrick Chastain Email & Phone Number

Chattanooga, Tennessee Area

Chattanooga, Tn

Review and analysis of implementation materials in order to most efficiently create documents for new and existing business. Analysis of benefits to ensure they are in compliance with legislation for the Proclaim platform. Trend analysis for team uptraining needs. Negotiation of deliverables with sales. Auditing and handling of highly complex accounts to determine compliance with specific mandates.

Chattanooga, Tennessee Area

Maintain oversight of chronic repairs, reviewing trends and determining if issues are driver or equipment related.Attain cost estimates and place requests for service with appropriate vendors, review billing statements and negotiate pricing when necessary.Communicate with internal departments when safety or service related issues are discovered, in order to maintain safety and avoid delays in freight delivery.

Chattanooga, Tennessee Area

Reviewed company equipment damages and repairs in order to properly determine if maintenance or claims issue. Set monetary reserves up to $25,000 based on prior knowledge of geographic/brand cost differentials in repair and parts costs. Wrote estimates for mechanical and cosmetic truck/trailer damage in Mitchell TruckEst, utilizing Cetaris parts database to ensure cost accuracy. Strong knowledge of Cetaris Road Call/Work Order/Parts/Equipment sections, and ability to thoroughly understand repairs as entered in Cetaris. • Assisted coworkers when necessary, utilizing mechanical knowledge to better understanding of repairs and mechanical issues. Maintained knowledge of DOT/FMCSA equipment regulations and worked with Fleet Services/repair coordinators to ensure equipment kept legal and safe, to ensure costeffective running, profitability, and preclude future liability. Reviewed driver profiles in AS400 and interviewed drivers/claimants to determine credibility and evaluate claim recovery potential. Reviewed files for possible liability issues, notifying Property Damage/Liability adjuster if determined necessary. Secured police/accident/incident reports to facilitate liability assessment. Negotiated monetary disputes with other insurance companies and claimants in order to maximize recovery and settle when liability is disputed. Negotiated payment plans with claimants when necessary. Maintained diary system on all files to ensure timely resolution of claims. Determine proper approach to every claim to secure maximum recovery for the Company. Participated in ongoing training with National Association of Subrogation Professionals, including webinars and conferences, to continue professional education and advancement in field.

Chattanooga, Tn

Claims adjustment and risk assessment/management with high exposure to potential impacts in a results-based environment. Frequent work in matrix ecosystem, often including multiple managers, projects, providers, and coworker teams, to enable efficient problem solving with a heavy emphasis on priority work and time goals. Regular work with third-party liability information, including determination of proper liability and subrogation issues Ongoing compliance with government and company mandated guidelines/policies such as HIPPA, Medicare/Medicaid and Anti-Fraud. Behavioral Health team associate with a daily objective for meeting and exceeding goals. Skilled in use of Magellan/ValueOptions for UM/Authorizations. TennCare CHOICES program team member with extensive knowledge of the program. Proficient in Facets and the specific guidelines for various claims- ASH, dialysis, Home Infusion Therapy, Home Health, Skilled Nursing, Hospice, and corrected billing. Ongoing focus to claims detail for purposes of analyzing risk assessment and trending audits. Proficient in Outlook, Excel, and Word, due to daily use and knowledge expectations. Led conference calls held with internal partners and external providers. Extensive communication abilities include verbal and written correspondence in order to maintain partnerships and engage the proper levels of escalation as well as sharing knowledge. Mentoring and training new hires as well as job shadowing. Metrics include direct impact to customer service, company productivity, claims adjustment, and individual productivity. Daily focus to performance metrics with goal of ‘exceeded ‘. Ongoing training through the company has fostered further improvement in leadership, analytical and critical thinking skills, oral/written communication, time management, math and numerical aptitude, among other skills necessary to succeed at both this position and any future workplace.

Calhoun, Ga

Lafayette, Georgia

(None), Chemistry

Marketing