Patrick Claffey Email and Phone Number
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Patrick Claffey personal email
Experienced business consultant and executive coach and mentor for EI/LEO/business clients, including management development, recruitment and interview skills. QMP Consulting also specialise in programme management e.g. Going Green for Local Enterprise Offices (LEO) and REBOOT for LEADER Programme for Rural Development/LEO. Results oriented leader, with a passion for the customer, and operational excellence. 10+ years senior management customer contact centre/commercial experience. Track record of achievement in programme management across customer operations, sales and commercial strategy in different industries. Specialist in organisation design and transforming customer service operations to increase efficiencies and deliver step changes in customer satisfaction. Dedicated to working collaboratively in a people environment to energise the organisation towards optimum performance.
Department Of Rural And Community Development
View- Website:
- gov.ie/dfheris
- Employees:
- 189
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Programme Director - Reboot For Mayo And Roscommon And SligoDepartment Of Rural And Community DevelopmentIreland
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Programme Director - Reboot For Mayo/Roscommon/SligoDepartment Of Rural And Community Development Jun 2021 - PresentMayo, County Mayo, Ireland -
DirectorQmp Consulting Jan 2018 - PresentIrelandServices include management development and recruitment, sales/service operation optimisation, programme and project management, business process streamlining & improvement, business planning, strategy development, proposition development, operational planning, outsourcing, RFPs and improvement programmes.
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Programme Director - Going Green Midlands RegionLocal Enterprise Offices Feb 2020 - May 2022Midlands -
Head Of Sales & OperationsIrish Farmers Association Jun 2018 - May 2019Supporting over 70,000 IFA Members, responsible for the overall strategy and commercial delivery for IFA Member Services delivering a suite of exclusive member offerings through IFA Telecom and partner organisations, openeir, Vodafone, Bord Gais and Sky. By designing and implementing sales and affinity marketing initiatives, in partnership with our market leading suppliers ensuring excellent customer service, significant YoY sales growth being delivered. -
Head Of Customer Care & ExperienceOpen Eir 2013 - 2017DublinBuilt World Class service centre for openeir’s 700k wholesale customers generating over €300m (e.g. BT, Vodafone, 3, Magnet), and transform the operational performance and customer experience to underpin targeted growth in openeir wholesale business.Key Achievements:• Led migration of staffing model from insource to outsource enabling business to grow customers and revenue by 20%, by reducing staff attrition, exceeding productivity/performance metrics.• Led cross functional programme team from IT, Field Operations, Sub contractors to fix pain points on install and fault customer journeys delivering significantly improved customer effort scores. -
Head Of Fixed & Mobile Technical SupportEir Ireland 2008 - 2013Manage 4 contact centres with 350 FTE serving 2.5million customers, to deliver highest standards of technical support and customer care on faults across the fixed and mobile networks. Manage a budget of €8m. Launch NPS, and drive customer experience through the implementation of NPS led process improvement programmes. -
Head Of Customer Acquisition & SolutionsEir Ireland 2005 - 2008Lead a programme to increase demand for fixed line services in new homes, and design retail offerings to winback customers to eir from other providers.competitors.
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Head Of Retail PricingEir Ireland 2001 - 2005DublinOwn pricing strategy across all market segments to drive ARPU/EBITDA/market share.
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Competitive Intelligence ManagerEir Ireland 1997 - 2001DublinProvide strategic market intelligence to senior management team on new deregulated telecoms market.
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Marketing Manager Savings & InvestmentsDanske Bank 1995 - 1997DublinDevise marketing plans to achieve deposit volume/bank funding targets to maximise profitability.Key Achievements:• Revamped marketing communications to branch network, leading to 20% increase in fixed rate sales.• First to have ‘app’ on PC demonstrating to customer deposit growth over its lifetime.
Patrick Claffey Skills
Patrick Claffey Education Details
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Digital Transformation -
Enterprise & Innovation -
Finance, Strategy, Marketing, Law -
Marketing -
Marketing
Frequently Asked Questions about Patrick Claffey
What company does Patrick Claffey work for?
Patrick Claffey works for Department Of Rural And Community Development
What is Patrick Claffey's role at the current company?
Patrick Claffey's current role is Programme Director - REBOOT for Mayo and Roscommon and Sligo.
What is Patrick Claffey's email address?
Patrick Claffey's email address is pc****@****rcom.ie
What schools did Patrick Claffey attend?
Patrick Claffey attended University College Dublin, Trinity College Dublin, University College Cork, Dublin Business School, Dublin Business School.
What skills is Patrick Claffey known for?
Patrick Claffey has skills like Strategy, Product Management, Management, Cross Functional Team Leadership, Program Management, Mobile Devices, Change Management, Team Management, Customer Experience, Process Improvement, Team Leadership, Business Analysis.
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Patrick Claffey
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