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Patrick Claffey Email & Phone Number
Programme Director - REBOOT for Mayo and Roscommon and Sligo
at
Department of Rural and Community Development
1 work email found
@eircom.ie
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Programme Director - REBOOT for Mayo and Roscommon and Sligo
Location
Ireland, Ireland, Ireland
Company size
Who is Patrick Claffey? Overview
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Quick answer
Patrick Claffey is listed as Programme Director - REBOOT for Mayo and Roscommon and Sligo at Department of Rural and Community Development, a company with 189 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a work email signal at eircom.ie and a matched LinkedIn profile for Patrick Claffey.
Patrick Claffey previously worked as Programme Director - REBOOT for Mayo/Roscommon/Sligo at Department Of Rural And Community Development and Director at Qmp Consulting. Patrick Claffey holds Digital Transformation from University College Dublin.
Company email context
Email format at Department of Rural and Community Development
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{first_initial}{last}@eircom.ie
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AeroLeads found 1 current-domain work email signal for Patrick Claffey. Compare company email patterns before reaching out.
Profile bio
About Patrick Claffey
Experienced business consultant and executive coach and mentor for EI/LEO/business clients, including management development, recruitment and interview skills. QMP Consulting also specialise in programme management e.g. Going Green for Local Enterprise Offices (LEO) and REBOOT for LEADER Programme for Rural Development/LEO. Results oriented leader, with a passion for the customer, and operational excellence. 10+ years senior management customer contact centre/commercial experience. Track record of achievement in programme management across customer operations, sales and commercial strategy in different industries. Specialist in organisation design and transforming customer service operations to increase efficiencies and deliver step changes in customer satisfaction. Dedicated to working collaboratively in a people environment to energise the organisation towards optimum performance.
Listed skills include Strategy, Product Management, Management, Cross Functional Team Leadership, and 21 others.
Current workplace
Patrick Claffey's current company
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Department Of Rural And Community Development
11 roles · 31 years
Patrick Claffey work experience
A career timeline built from the work history available for this profile.
Programme Director - Reboot For Mayo/Roscommon/Sligo
Current
Jun 2021 - Present
Director
Current
Qmp Consulting
Services include management development and recruitment, sales/service operation optimisation, programme and project management, business process streamlining & improvement, business planning, strategy development, proposition development, operational planning, outsourcing, RFPs and improvement programmes.
Jan 2018 - Present
Programme Director - Going Green Midlands Region
Feb 2020 - May 2022
Head Of Sales & Operations
Supporting over 70,000 IFA Members, responsible for the overall strategy and commercial delivery for IFA Member Services delivering a suite of exclusive member offerings through IFA Telecom and partner organisations, openeir, Vodafone, Bord Gais and Sky. By designing and implementing sales and affinity marketing initiatives, in partnership with our market.
Jun 2018 - May 2019
Head Of Customer Care & Experience
- Built World Class service centre for openeir’s 700k wholesale customers generating over €300m (e.g. BT, Vodafone, 3, Magnet), and transform the operational performance and customer experience to underpin targeted.
- Led migration of staffing model from insource to outsource enabling business to grow customers and revenue by 20%, by reducing staff attrition, exceeding productivity/performance metrics.
- Led cross functional programme team from IT, Field Operations, Sub contractors to fix pain points on install and fault customer journeys delivering significantly improved customer effort scores.
2013 - 2017
~4 yrs
Head Of Fixed & Mobile Technical Support
Manage 4 contact centres with 350 FTE serving 2.5million customers, to deliver highest standards of technical support and customer care on faults across the fixed and mobile networks. Manage a budget of €8m. Launch NPS, and drive customer experience through the implementation of NPS led process improvement programmes.
2008 - 2013
~5 yrs
Head Of Customer Acquisition & Solutions
Lead a programme to increase demand for fixed line services in new homes, and design retail offerings to winback customers to eir from other providers.competitors.
2005 - 2008
~3 yrs
Head Of Retail Pricing
Own pricing strategy across all market segments to drive ARPU/EBITDA/market share.
2001 - 2005
~4 yrs
Competitive Intelligence Manager
Provide strategic market intelligence to senior management team on new deregulated telecoms market.
1997 - 2001
~4 yrs
Marketing Manager Savings & Investments
- Devise marketing plans to achieve deposit volume/bank funding targets to maximise profitability.Key Achievements:
- Revamped marketing communications to branch network, leading to 20% increase in fixed rate sales.
- First to have ‘app’ on PC demonstrating to customer deposit growth over its lifetime.
1995 - 1997
~2 yrs
5 education records
Patrick Claffey education
Digital Transformation
Postgrad, Enterprise & Innovation
Bachelor Of Arts - Ba, Finance, Strategy, Marketing, Law
Postgrad, Marketing
Diploma In Marketing (Mii), Marketing
FAQ
Frequently asked questions about Patrick Claffey
Quick answers generated from the profile data available on this page.
What company does Patrick Claffey work for?
Patrick Claffey works for Department of Rural and Community Development.
What is Patrick Claffey's role at Department of Rural and Community Development?
Patrick Claffey is listed as Programme Director - REBOOT for Mayo and Roscommon and Sligo at Department of Rural and Community Development.
What is Patrick Claffey's email address?
AeroLeads has found 1 work email signal at @eircom.ie for Patrick Claffey at Department of Rural and Community Development.
Where is Patrick Claffey based?
Patrick Claffey is based in Ireland, Ireland, Ireland while working with Department of Rural and Community Development.
What companies has Patrick Claffey worked for?
Patrick Claffey has worked for Department Of Rural And Community Development, Qmp Consulting, Local Enterprise Offices, Irish Farmers Association, and Open Eir.
How can I contact Patrick Claffey?
You can use AeroLeads to view verified contact signals for Patrick Claffey at Department of Rural and Community Development, including work email, phone, and LinkedIn data when available.
What schools did Patrick Claffey attend?
Patrick Claffey holds Digital Transformation from University College Dublin.
What skills is Patrick Claffey known for?
Patrick Claffey is listed with skills including Strategy, Product Management, Management, Cross Functional Team Leadership, Program Management, Mobile Devices, Change Management, and Team Management.
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