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Patrick Clune is listed as Contact center workforce management leader based in Mickleton, New Jersey, United States. AeroLeads shows a work email signal at bankofamerica.com and a matched LinkedIn profile for Patrick Clune.
Patrick Clune previously worked as Vice President, Workforce Capacity Planning, Mortgage Collections and Specialty Customer Servicing at Bank Of America and Vice President, Call Center Services at Open Solutions. Patrick Clune holds Master'S, Business Administration from Virginia Commonwealth University - School Of Business.
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AeroLeads found 1 current-domain work email signal for Patrick Clune. Compare company email patterns before reaching out.
Patrick Clune is a contact center workforce management leader with more than 25 years progressive responsibility in forecasting, capacity planning, staffing, scheduling, quantitative analysis, call routing, IVR development and real-time queue management.
Listed skills include Workforce Management, Workforce Planning, Process Improvement, Call Center, and 23 others.
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Wilmington, Delaware, United States
Led forecasting and capacity planning teams for 6,000+ collections and customer service agents at 10 sites in an inbound and outbound contact center.
Cherry Hill, New Jersey, United States
Led all operational, workforce management and P&L aspects of third party business process outsourcer customer service call centers supporting 60+ client partners of non-traditional banking services at 3 sites in an inbound contact center. Successfully opened new contact center locations in Birmingham, AL and Delhi, India.
Horsham, Pennsylvania, United States
Led forecasting, capacity planning, staffing, scheduling, quantitative analysis, call routing and real-time queue management teams for 1,000+ customer service agents at 3 sites in an inbound contact center.
Tucson, Arizona, United States
Led forecasting, capacity planning, staffing, scheduling, quantitative analysis, call routing, and real-time queue management teams for 1,800+ sales, service and support agents at 4 internal sites and 4 outsource sites in an inbound and outbound contact center.
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Patrick Clune is listed as Contact center workforce management leader.
AeroLeads has found 1 work email signal at @bankofamerica.com for Patrick Clune.
Patrick Clune is based in Mickleton, New Jersey, United States.
Patrick Clune has worked for Bank Of America, Open Solutions, and Intuit.
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Patrick Clune holds Master'S, Business Administration from Virginia Commonwealth University - School Of Business.
Patrick Clune is listed with skills including Workforce Management, Workforce Planning, Process Improvement, Call Center, Call Centers, Banking, Vendor Management, and Business Analysis.
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