Patrick Conlon Email & Phone Number

Mackinac Island, Michigan, United States

Bay Harbor, Michigan

Mackinac Island, Michigan

With 700+ employees during our season, my day to day responsibilities are numerous. A brief highlight of my responsibilities includes:-The interviewing and hiring of our American employees and J-1 visa Exchange Visitors.-Creating recruitment reports during our H2B visa recruiting process. -Creating and maintaining the new hire paperwork that each of our 700+ employees must complete.-Maintaining and constantly updating our employee database.-Approving and conducting all terminations of employees. -Handling Department of Homeland Security I-9 audits.-Dealing with employee disputes, problems, and altercations.-Dealing with all workman's compensation claims.-Dealing with hotel-owned employee housing for 700+ employees.-Arranging Social Security number signup sessions with the Social Security Administration for ALL Mackinac Island employees who are new to the country, regardless of where they work. -Conducting and documenting weekly staff counts for each department. -Handling and filing all employee performance reviews.-Coordinating airport shuttles, taxis, and ferry boat transportation for employees departing the island at the end of the season and keeping track of which visa employees will be returning to their home countries and which will be working on a visa extension at another property. -Handling all employment verification requests for current and past employees, as well as writing recommendation letters and certificates of employment for several hundred employees each season. In addition to the above, there are countless other scenarios that can occur on a day to day basis that I am required to handle and resolve efficiently and effectively.

Mackinac Island, Michigan

Working alongside the General Manager, my responsibilities included the recruitment of over 700 seasonal employees for the largest summer seasonal hotel in America. I traveled to various parts of the world during the winter months, including Asia and Europe, to recruit for both the H2B and J1 non-immigrant visa programs. When recruiting was completed, my responsibilities included maintaining weekly departmental staff counts, handling terminations and disciplinary actions, dealing with employee concerns and disputes, as well as overseeing hotel-owned employee housing facilities on Mackinac Island.

Mackinaw City, Michigan

This combined role would be considered an Operations Manager. My duties included, but were not limited to:-Interviewing hundreds of applicants to fill open employment positions (interviews were conducted in-person by me both inside and outside of the United States)-Leading and training a team of over 50 cast members to provide outstanding customer service to roughly 1,000-2,000 guests each day.-Scheduling over 50 cast members each week, for jobs ranging from deckhands, car valets, luggage handlers, parking lot staff, ticket sellers, and more.-Overseeing all valet and luggage operations.-Planning and strategizing logistics for major conventions and groups traveling to the island, such as the Detroit Regional Chamber of Commerce and the Mackinac Republican Leadership Conference. -Assisting with electronic ticketing and general questions about the island and our area. -Handling any guest complaints on the dock and resolving them.

Mackinaw City, Michigan

Working underneath the Dockmaster, this position involved helping to oversee the ferry dock and dealing with all aspects of guest relations, including ticket sales, car valet service, transportation of luggage, securing the ferry boats to the dock, and any problems that arose in this fast-paced tourism environment. Following TSA protocols, for this position I passed a rigorous background check and obtained my Transportation Worker Identification Credentials (TWIC.)

Cincinnati, Ohio

-Helped with all aspects of the medical billing operation, including pulling and filing medical claims, as well as verifying that patients were billed the correct amounts.

Bachelor Of Arts, Communication, Minor In Political Science

Activities and Societies: President of Denison College Republicans, Investment Club, Dean's List.

Education record

Cincinnati, Ohio