Patrick Conlon Email & Phone Number

Timonium, Md

Provide business telephone and network connectivity solutions for small to medium size businesses.· Install business telephone (PBX/IP), networking, and security systems· Install structured wiring to facilitate the network infrastructure· Maintain phone, and network systems· Troubleshoot issues with building wiring· Maintain good customer service relations by responding to customer’s request for service or newequipment in a timely manner

Columbia, Md

• Configure Windows Server 2012 R2 / 2016 / 2019 Active Directory Environment• Design and implement Active Directory group policies• Design and construct Windows 10 workstations and laptops• Ensure network stability/reliability.• Monitor computer and network security using enterprise level anti-virus and anti-malware software.• Design and implement ESX / VMWare host machines.• Administer Vcenter server environment.• Manage backups through Veeam• Implement and upgrade technology as needed.• Manage AWS GOVCloud environment. • Monitor all computer systems and troubleshoot issues as needed using network monitoring software• Dell PowerEdge / Latitude expert• Administer AD Synced office 365 environment• Administer Amazon Web Services environment• Wireless infrastructure expert• Track issues through ticketing system.• Manage desktop support personnel.• Sophos AV specialist• Extensive VoIP Phone experience

Sparks, Md

Hunt Valley, Md

• Maintain Windows Server 2012 R2 Active Directory Environment• Design and implement Active Directory group policies.• Maintain Windows 7 / 10 workstations and laptops.• Maintain network reliability.• Maintain computer and network security using enterprise level anti-virus and anti-malware software.• Maintain ESX / VMWare host machines.• Administer Vcenter server environment.• Manage backup operations on servers and workstation using enterprise level backup software.• Troubleshoot Nortel phone system issues• Repair computer and networking hardware as needed.• Implement and upgrade technology as needed.• Manage locally hosted web servers. • Install network and communications wiring as needed.• resolve all users computer related issues• Monitor all computer systems and troubleshoot issues as needed using network monitoring software• Trained faculty on new systems• Designed new office network and server infrastructure• Manage wireless infrastructure• Dell Poweredge / Latitude expert

Hunt Valley

System admin at CTI contracted to Calvert Education.• Maintain Windows Server 2012 R2 Active Directory Environment• Design and implement Active Directory group policies.• Maintain Windows 7 / 10 workstations and laptops.• Maintain network reliability.• Maintain computer and network security using enterprise level anti-virus and anti-malware software.• Maintain ESX / VMWare host machines.• Administer Vcenter server environment.• Manage backup operations on servers and workstation using enterprise level backup software.• Troubleshoot Nortel phone system issues• Repair computer and networking hardware as needed.• Implement and upgrade technology as needed.• Manage locally hosted web servers. • Install network and communications wiring as needed.• resolve all users computer related issues• Monitor all computer systems and troubleshoot issues as needed using network monitoring software• Trained faculty on new systems• Designed new office network and server infrastructure• Manage wireless infrastructure• Dell Poweredge / Latitude expert

Towson, Md

Administer Windows server and workstation environment. Maintain all technology related items on campus. Help students and teachers with technology related issues.- Maintain Windows Server 2012 R2 Active Directory Environment- Design and implement Active Directory group policies.- Maintain Windows 7 workstations and laptops.- Maintain network reliability.- Maintain computer and network security using enterprise level anti-virus and anti-malware software.- Maintain ESX / VMWare host machines.- Administer Vcenter server environment.- Manage backup operations on servers and workstation using enterprise level backup software.- Troubleshoot audio/video issues with school equipment.- Repair computer and networking hardware as needed.- Implement and upgrade technology as needed.- Manage locally hosted web servers.

Timonium, Md

Administer Windows based computer systems, automotive dealer management systems,and troubleshoot a full range of computer and network issues.· Maintain automotive dealership management systems· Troubleshoot a wide range of Microsoft Windows related issues· Maintain dealership Windows Server 2008 and 2012 environments· Troubleshoot networking and connectivity issues· Configure general windows settings.· Assist systems department with configuring server maintenance software· Remove malicious software from client PC’s· Diagnose issues with VMWare and ESX operating system.

Timonium, Md

Administer user accounts and active directory based windows computer systemsSub-Contractor for Helion Automotive Technologies· Create and terminate user accounts in active directory· Create and administer user account in Microsoft Exchange· Maintain users accounts and troubleshoot problems with said accounts· Help administer Windows server environments· Maintain user accounts in Reynolds & Reynolds and ADP/CDK systems· Assist in diagnosing and repairing of all aspects of the Windows Server 2008 / 2013 environment

Hunt Valley, Md

Support local and remote users as well as support office and datacenter computers and applications· Support office users with various PC and Active Directory related issues· Support remote users in the field with hardware, software and connectivity issues· Support hosted applications from two data centers· Worked within HIPPA regulations to protect PHI (Persona Health Information)· Managed ESX / VMware environment· Keep track of issues using ticketing system· Used various remote applications for user support

Manage survey process for the installation of signature product, Flex Point, a hosted IP-based phonesystem.· Site visit customer properties to determine readiness for Flex Point installation· Examine network wiring and switching equipment· Ensure capabilities are in place to deliver data to the customers properties· Design call flows (the process by which the incoming calls are handled) and design auto attendantprogramming· Prepare survey report for hand off to provisioning department so they may begin programming thesystem in preparation for deployment· Determine if additional items are needed to correctly implement the Flex Point phone system.

Baltimore, Maryland Area

Maintain network of digital signage computers and cell phone charging kiosks.· Troubleshoot signage software (potential issues include unresponsive web servers, poor or impropervideo or graphic presentation)· Exploration of improved methods for deployment of signage· Exploration of new product development· Re-imaging signage computers that have become unresponsive· Troubleshooting general Windows 7 issues· Troubleshoot network connectivity issues

Columbia, Md

Respond to customer phone calls as well as email service requests to resolve customer issues withenterprise Point of Sale software.· Work with Windows Server 2003· Maintain SQL databases· Repair MICROS 8700 POS software (UNIX based)· Repair MICROS 9700 and Simphony POS software (Server 2003 based)· Work remotely to repair issues with MICROS POS software· Dispatch hardware technician as needed to repair hardware issues· Diagnose either hardware or software issues with the MICROS system· Respond quickly to customer service requests to facilitate the smooth operation of theirbusiness.