As the Operations Manager at Millhurst Mills, I oversee the daily operations of the sales, installation, and maintenance teams, ensuring high-quality customer service and satisfaction. Run the day-day operations of a full-line Home Remodeling Center reporting to the General Manager- Make critical business decisions daily throughout all areas of the company.- Responsible for the hiring, firing, and mentoring of the labor force which consisted of 38 employees.- Coordinate and monitor all social media advertising, cable, radio, and multiple print media.- Increased sales and profitability in several product categories which include doors, molding, windows, and decking.- Responsible maintaining all ordering and inventory control to ensure proper turns are met.- Developed changes to existing policies and procedures to streamline efficiency and productivity. - Reviewed the P/L income statement monthly to ensure expenses were in line and made any changes accordingly and ROI performance.My core competencies include selling. retail, and operations, which I leverage to create effective marketing strategies, foster strong relationships with clients and partners, and motivate and inspire my team. I have a Bachelor of Business Administration degree in Marketing from Kean University, where I developed my analytical, communication, and problem-solving skills.
Listed skills include Sales, Customer Service, Marketing, Retail, and 10 others.