- Well rounded technology SME who provides general technology and business consulting services- Freelance writer who specializes in technical documentation and marketing copy- For hire project and program manager capable of stepping into any project regardless of what stage in the SDLC it's at

• Juggle multiple projects concurrently and conduct all facets of the project management process• Balance the needs of clients and internal teams to deliver projects on-time and within budget• Coordinate resources for each assigned project to ensure projects remain on schedule• Work closely with product and account leads to remain in full communication on status and details of each project, including cost and timing issues as they arise.• Manage overall project organization to ensure requirements and project deliverable dates can be clearly defined and communicated to stakeholders• Specialize in creating highly detailed, very specific, task oriented project plans and timelines that are in line with waterfall methodologies • Manage delivery of creative, development milestones, technical goals and deliverables set forth by internal stakeholders and external clients• Accountable for managing low and high complexity, high risk projects that span multiple regions and functions within the organization• Responsible for leading cross-functional team (Business, UX, Development, QA and IT) through the duration of projects to achieve objectives• Partner with development team members to understand opportunities and limitations of solutions being implemented to ensure solutions to technical problems• Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions• Capture and record meeting notes and ensure action items are completed promptly

• Technical Writer: Produced hundreds of pages of documentation including: custom user guides; native and web application architecture documentation; BRDs, PRD, and client correspondence; • Technical Engineer: Client facing resource who joined calls as the technical expert on a range of topics from SSL certificates / data encryption, server configurations, redirect Implementation and proprietary software; • Confluence Administrator: Managed user permissions, restructured space schemas, made documentation more navigable / searchable, and built hundreds of pages of documents for a variety of audiences of varying skill levels;• JIRA Administrator: managed user access permissions, numerous projects including project schemas, and oversaw reporting / resolution of countless change requests, system enhancements and software fixes; • Business Process Engineer: Helped revamp a multitude of business processes and successfully streamlined many business processes that enhanced project management and client services; • Software Trainer / Application Expert: Learned entire suite of Usablenet software systems, becoming the resident expert at both the platform / user level and train clients and internal resources on Usablenet Products;• Thought Leadership: Assisted with writing, editing and publishing technical blog about mobile web, iOS / Android technology, and Usablenet technology

• Built and maintain an online resource library with several hundred items of indexed searchable content• Revamped online documentation structure, implementing schema for smart search functionalityNote: This required developing framework for categorizing, storing and retrieving documents hosted on ADL’s cloud—an online resource center for Healthcare Professionals, Software Developers and Support. • Manage online help documentation that is launched by clicking on a help button from inside multiple software applications and initiated process for measuring online help usability and customer satisfaction• Write all user documentation including User Guides, Training Materials, and Release Notes• Design all product oriented training curriculums and software implementation materials • Manage all client communications, including ADL’s newsletter, company newsblog and email blasts• Co-author Requests for Proposals (RFPs), Marketing & Sales Literature and Specification Sheets• Built the company website using Joomla! Content Management System• Produce Fillable PDF forms capable of being imported into and SQL database• Create, edit and update all content published on the company website: www.adldata.com

•Assisted with the launch of Little Neck Patch, helped grow unique visitor to over 9,000 per month•Generate news content for multiple Patch sites that have over 30,000 unique monthly visitors•Perform editorial responsibilities for several hyper-local news sites in Queens and Brooklyn•Produced compelling video content and have built a digital photo library with over 3000 pictures •Coordinate news content distribution to social networking sites (Facebook, Twitter, etc.)

•Assisted with the launch of Little Neck Patch, helped grow unique visitor to over 9,000 per month•Generate news content for multiple Patch sites that have over 30,000 unique monthly visitors•Perform editorial responsibilities as guest editor for several hyper-local news sites in Queens and Brooklyn•Produced compelling video content and have built a digital photo library with over 3000 pictures •Coordinate news content distribution to social networking sites (Facebook, Twitter, etc.)

•Assisted QA team with identifying and resolving content management/packaging issues•Developed products for AP's Digital Cooperative, Mobile News Network and 2008 Elections •Familiarized myself with the AP Style Guide and News industry transmission standards •Packaged content for distribution via multiple platforms including AP Images, eAP, and the iPhone•Tested and implemented tools that managed news content distribution

•Coordinated global sales effort that generated $4,000,000 dollars in test equipment sales•Developed and maintained relationships with customers worldwide•Addressed customer complaints and coauthored operation manuals and "How To" guides •Worked with international sales reps to develop product/brand message and recognition•Managed building, quality assurance, delivery and installation of robotic test equipment•Published a quarterly newsletter focusing on company developments and customer concerns