Patrick C. Email & Phone Number

Remote / Telecommute

- Well rounded technology SME who provides general technology and business consulting services- Freelance writer who specializes in technical documentation and marketing copy- For hire project and program manager capable of stepping into any project regardless of what stage in the SDLC it's at

Greater New York City Area

• Juggle multiple projects concurrently and conduct all facets of the project management process
• Balance the needs of clients and internal teams to deliver projects on-time and within budget
• Coordinate resources for each assigned project to ensure projects remain on schedule
• Work closely with product and account leads to remain in full communication on status and details of each project, including cost and timing issues as they arise.
• Manage overall project organization to ensure requirements and project deliverable dates can be clearly defined and communicated to stakeholders
• Specialize in creating highly detailed, very specific, task oriented project plans and timelines that are in line with waterfall methodologies

Greater New York City Area

• Technical Writer: Produced hundreds of pages of documentation including: custom user guides; native and web application architecture documentation; BRDs, PRD, and client correspondence;
• Technical Engineer: Client facing resource who joined calls as the technical expert on a range of topics from SSL certificates / data encryption, server configurations, redirect Implementation and proprietary software;
• Confluence Administrator: Managed user permissions, restructured space schemas, made documentation more navigable / searchable, and built hundreds of pages of documents for a variety of audiences of varying skill levels;
• JIRA Administrator: managed user access permissions, numerous projects including project schemas, and oversaw reporting / resolution of countless change requests, system enhancements and software fixes;
• Business Process Engineer: Helped revamp a multitude of business processes and successfully streamlined many business processes that enhanced project management and client services;
• Software Trainer / Application Expert: Learned entire suite of Usablenet software systems, becoming the resident expert at both the platform / user level and train clients and internal resources on Usablenet Products;

Hawthorne, NY

• Built and maintain an online resource library with several hundred items of indexed searchable content
• Revamped online documentation structure, implementing schema for smart search functionalityNote: This required developing framework for categorizing, storing and retrieving documents hosted on ADL’s cloud—an online.
• Manage online help documentation that is launched by clicking on a help button from inside multiple software applications and initiated process for measuring online help usability and customer satisfaction
• Write all user documentation including User Guides, Training Materials, and Release Notes
• Design all product oriented training curriculums and software implementation materials
• Manage all client communications, including ADL’s newsletter, company newsblog and email blasts

New York City

• Assisted with the launch of Little Neck Patch, helped grow unique visitor to over 9,000 per month
• Generate news content for multiple Patch sites that have over 30,000 unique monthly visitors
• Perform editorial responsibilities for several hyper-local news sites in Queens and Brooklyn
• Produced compelling video content and have built a digital photo library with over 3000 pictures
• Coordinate news content distribution to social networking sites (Facebook, Twitter, etc.)

• Assisted with the launch of Little Neck Patch, helped grow unique visitor to over 9,000 per month
• Generate news content for multiple Patch sites that have over 30,000 unique monthly visitors
• Perform editorial responsibilities as guest editor for several hyper-local news sites in Queens and Brooklyn
• Produced compelling video content and have built a digital photo library with over 3000 pictures
• Coordinate news content distribution to social networking sites (Facebook, Twitter, etc.)

• Assisted QA team with identifying and resolving content management/packaging issues
• Developed products for AP's Digital Cooperative, Mobile News Network and 2008 Elections
• Familiarized myself with the AP Style Guide and News industry transmission standards
• Packaged content for distribution via multiple platforms including AP Images, eAP, and the iPhone
• Tested and implemented tools that managed news content distribution

• Coordinated global sales effort that generated $4,000,000 dollars in test equipment sales
• Developed and maintained relationships with customers worldwide
• Addressed customer complaints and coauthored operation manuals and "How To" guides
• Worked with international sales reps to develop product/brand message and recognition
• Managed building, quality assurance, delivery and installation of robotic test equipment
• Published a quarterly newsletter focusing on company developments and customer concerns