Patrick Conway Email & Phone Number

Miami, Florida, United States

Aventura, Florida, United States

responsible for leading various department team members and promoting a strong focus on customer experience and ultimately ensuring overall customer satisfactionDeveloped and implemented new approaches towards heightening the overall customer experience based on regular feedback from both our in-store customers survey program that I oversee as well as from feedback from my team membersCultivate relationships with our vendors, businesses, and local organizations to ensure each one is ultimately satisfied and that we are a valued partner in the community we serveCreate and manage team schedules, aligning with guest shopping hours and special holidays to ensure each of our guests receive an excellent shopping experience every single day throughout the yearAnalyze sales reports, P&L reports, and other metrics to ensure the proper execution of business decisions and design plans that drive business success.Responsible with forecasting and maintaining store teams by collaborating with the Store Manager and Talent Acquisition in the sourcing, selecting, and hiring of new team members.Manage our store's culture and overall employee happiness by partnering with the Guest Service Manager to provide team members a hospitable orientation and onboarding experience team members.Manage the store's social media presence, following The Fresh Market guides and standards with a focus on promoting brand awareness, new product alerts, special holiday promotions and further engaging with our customers so we can continually improve the over all customer experience

Miami-Fort Lauderdale Area

• Used evaluation instruments to create training assessments such as knowledge checks, quizzes, surveys, and role plays• Developed curriculum, presenting curriculum, and creating sales, systems, and soft skills training materials.• Applied knowledge of learning technologies to address specific learning needs.• Provided weekly, monthly, quarterly reporting for Senior Leadership.