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With a Higher National Diploma in Graphic Design from Academy of Graphics Technology and a virtual customer service course certificate from Allison Training College, I have a unique combination of skills and knowledge that enable me to create positive customer experiences and resolve complex issues. I'm passionate about graphic design and customer service, and I'm always eager to learn new things and challenge myself.As a former Escalations Supervisor at Spirit Airlines, I led a team of customer service representatives, managed escalated customer complaints, and provided regular reports to senior management. I also implemented process changes to improve efficiency and quality, and upsold company products, such as bags and seats, to increase revenue and retention. I have a proven track record of delivering exceptional service, building lasting customer relationships, and contributing to the success of my team and organization.