Patrick Conway Email & Phone Number

Fort Collins, Colorado

Fort Collins, Colorado

Fort Collins

• Mentor, answer questions, conduct training and provide feedback to the customer service representatives• Effectively handle and diffuse customer service escalations• Implements policy and procedures to increase the level of service to our customers• Analyze performance reporting and explore ways to improve• Participate on process improvement initiatives • Directly assist OtterBox customers including answering calls and emails during peak hours• Conduct call monitoring and provide coaching and support to reps• Hold regular feedback sessions with CSR’s• Monitor workload to ensure performance metrics are being met or exceeded• Aid in the development of associates• Create partnerships with customers and co-workers• Proactively identify issues and work toward finding a creative solution• Anticipate, document complex or extraordinary issues and brainstorm solutions• Make and execute good business decisions• Additional projects and responsibilities as assigned• Support, coach and encourage team

Fort Collins, Colorado Area

Work in the Customer Service Department for Otterbox. Exemplify the companies core values: passion, partner relationships, integrity, adaptability, accountability, systemic, strategically driven, and innovative.

Field Maintenance, Tournament Supervisor, Managing Equipment Inventory, Allocation of Equipment to different fields.