Patrick Costello Email & Phone Number

Boulder, Colorado, United States

In Plant Management▪ Developed charge back process for deferring costs to internal departments▪ Won national awards for print quality from In Plant Printing and Mailing Association▪ Responsible for entire operation of Print and Mail Services for large international airport

SELECT ACHIEVEMENTSMulti-Unit ManagementGrew monthly revenue/profits each year for many years for multiple units with $6M yearly P&L accountabilityTurned around underperforming sites by working with store managers to cultivate a positive store cultureOperations ManagementStreamlined the order and fulfillment process for shipping multiple orders monthly to over 80 national sitesEstablished accurate route par times to improve route efficiency, reducing route costs and insurance liabilityFiscal ManagementAnalyzed P&L statements for 5 centers to formulate action plans for increasing poorly-performing variablesDesigned payroll programs for compensating on a pay-for-performance basis rather than hourly-wage basisSales ManagementAwarded for most improved YOY branch revenue and meeting monthly revenue/profit goals (multiple times)Built a strong relationship with a key client over several years, generating a high volume of monthly businessService ManagementEffectively communicated/interacted with customers ranging from C-level clients to small business ownersLed and motivated a team of 50 to achieve a top 10% customer service rating on customer survey responsesPersonnel/HR ManagementManaged hiring, training, scheduling, and performance appraisals for a team of 45-60, including managersEstablished employee loyalty and "buy-in," fostered strong teamwork, and maintained low turnover levelsTraining/DevelopmentDeveloped numerous team members and managers for promotions through daily mentoring and coachingTrained 45-60 employees to flawlessly handle first peak shipping season: 15% revenue increase first month

SELECT ACHIEVEMENTSEstablished accurate route par times to improve route efficiency, reducing route costs and insurance liabilityDesigned payroll programs for compensating on a pay-for-performance basis rather than hourly-wage basis