• Member of Global Control Board, containing members from five countries, to determine the HTS codes for Cummins parts. • Primary audit for EEI filings for business units verifying the accuracy, timeliness, and compliance. • Supervises a team of direct reports while monitoring daily operations for the US/CA imports and exports. • Majority responsible for the US Trade Act 1974 shipments, research items that qualify for AD/CVD and report findings. • Develop and implement Standard Operating Procedures of Compliance for brokers and external business partners. • Compile extensive research findings for Binding Ruling processes and write explanations to CF28.• Review Restricted Party Screening potential matches and complete due-diligence investigations. • Maintain an extensive understanding of laws and processes related to licensing, registration, fillings, and communicate important changes.

• Researched and expedited resolution of shipments rejected by United States Customs and Border Protection.• Audited anti-dumping/countervailing import entries of proprietary machinery, including bearings, and aluminum. • Created, implemented, and maintained database for Free Trade, Quality, and Customs Rejects Reports.

• Researches and analyzes specific problem shipments for U.S. Ports.• Assumes ‘ownership’ or problem situations to reach a satisfactory resolution for the customer within existing procedural and regulatory guidelines.• Update systems information appropriately for internal and external customers to resolve problems and issues.• Perform entry processing as required for both classification and data entry.• Coordinates freight clearance and movement activity when necessary and assists clients with Customs compliance issues. • Works with upper management to prepare and submit formal reports on clearance issues or specific cases as requested.• Build and maintain clients' databases and profiles.• Train Sales Representatives on various clearance issues under pre-determined methods.

Created and managed various instruments to protect/grow customers’ asset portfolios (Money Market, IRA, CD's etc.). Processed business and personal consumer loan applications. Centralized customer concerns daily for review/resolution. Managed customer installment payments to loans, credit cards and lines of credit •Created, presented and implemented new customer service strategy to expand sales to include mass-market accounts, increasing loans sales and new accounts by 45% between 1997and1998.•Bank of America: Customer Relationship Management/Referral Award•Bank of America: Regional Top Ten Award for Service and Sales