Patrick Crossen Email and Phone Number

● Help compile invoices and enter them into quickbooks for the company accounting records. ● Also help with taxes when they are due.● work with payroll and accounts receivable and payable for the company.● Involved with ordering of office supplies for the business office to run smoothly.● Answer phone calls with and help with potential estimates and buying bids for current and potential projects for the company.

On a daily basis i would manage my schedule through Dealertrack and Xtime software to book appointments with potential customers while assisting those who walked in. i also would answer the service phone for any potential appointments or questions customers may have. -While in an office setting i conversed with customers and using their description of the issue I asked follow-up questions to identify the problems and services needed, then come up with a plan to service and/or repair the same day or schedule an appointment. -verified warranty/service contracts from factory and various vendors-contacted customers to follow-up on services using Microsoft office applications-opening and closing all credit card payment, service contract, insurance, warranty, and phone payments with final report and count to balance my own cashiers drawer

● Senior Service consultant- greet, check-in, and help with vehicles in the service department.● Facebook senior leading correspondent for the service department, create photo and video opportunities for the Killer Creek Harley-Davidson Facebook page with specials, events, and general information about our department.● Credit Card, Cash, insurance, and warranty payments balanced daily for individual service consultants.

Chrome Consultant: *Chrome Consultant, assists our clients with the development and customization of their personalized motorcycle to create a sense of individuality within the motorcycle community*Weekend Parts supervisor- leading the parts department on the weekend days with its smooth operation *CRM-Vsept- certified with phone calls, follow ups, customer information, and retail information*Mile High Harley Facebook correspondent for parts department, create photo opportunities for the Mile High Harley Facebook page with discounts, specials, and Events*Inventory control- check shelf counts and BIN counts on a weekly basis to keep an accurate count of the 500,000 parts in stock*EBAY Consultant- Lead for the Mile High Harley EBAY store, which includes pricing, shipping and payment*Parts and Service display leader- create new parts displays weekly for the sales and specials within the department*Swap meet correspondent- create displays for the annual parts swap meet*GOLD bar and shield dealership 2014, 2015-Harley Davidson, Big Iron Motorsports- SALES percentage leader (Jan, Feb, March, April, 2016), Chrome consultant certification (March 2015), Staff Level certificate for Parts (March 2015), Professional Level for Parts (March 2015), consistent sales increase from 2014-2015 by 13% in parts. Sale increase from 2015-2016 7%, Phone sale certified by outside company directed by Harley Davidson,

*Lead Retrieval-American Association of Dermatology Convention, March 2014 *Customer Service Rep- Association for Pediatric Dermatology Convention, March 2014

Customer Service Rep- Association for Pediatric Dermatology Convention, March 2014*Lead Retrieval-American Association of Dermatology Convention, March 2014

*Service Writer- checked in motorcycles into the service department for repairs and general service needs*Driver- transported motorcycles daily all over the state of Colorado

Lead Reclamation volunteer- helped train new people and take care of the reclamation Department

Server/Waiter, ensure that all guest’s experience exceeded expectations and was as if they were family. -Olive Garden, Darden Inc.- Teamwork Award (February 2011), Team work Award (October 2011), top alcohol, dessert, appetizer sales multiple weeks during employment, Gold Pendant One Year Service Award (January 2012)

Server/Waiter, ensure that all guest’s experience exceeded expectations and was as if they were family

*Performed life-guard duties and taught swim lesson to all ages, CPR for the professional rescuer certified, First Aid certified. *Performed front desk duties and pro-shop duties.