Patrick Crouch Email & Phone Number

Florida, United States

•Responsible for assembly of all documents required for permitting new home construction and submitting same to the various municipalities/authorities•Obtain all building and utility permits per the lot purchase schedule•Coordinate/Assemble all required documents for permit submittal to various municipalities • Manage and request plot plans per lot acceptance process for Division. Input request and receive dates as required in POD• Resolve permitting concerns that may arise

West Palm Beach, Florida Area

• Responsible for receiving and reviewing 100+ applications daily from contractors, private ownersand municipal agencies requesting permits for buildings, renovations, maintenance and generalconstruction.• Manually enter reviewed applications into Electronic Planning Zoning and Building software to createelectronic file for processing.• Responsible for transitioning completed applications, blueprints and construction plans to theappropriate reviewer based on the type of permit requested.• Responsible for providing updates in both English and Spanish, answering questions and othergeneral inquiries from customers via phone, email and in-person.

West Palm Beach, Florida Area

• Routed completed plans and permits electronically to the appropriate Permit Reviewer based on thetype of permit requested.• Delivered physical permits to be processed to the appropriate permit department in addition toretrieving completed physical permits to be issued to the customer.• Filed permits that were placed on hold due to incorrect or missing information.• Responsible for providing updates in both English and Spanish, answering question and other generalinquiries from customers via phone, email and in-person.

West Palm Beach, Florida

• Assisted the CEO with daily administrative operations including processing building permitapplications and business tax receipts from Palm Beach, Miami-Dade, Broward and Martin county.• Responsible for providing timely updates in both English and Spanish to clients, contractors andpartners via phone, email and in-person.• Maintained and updated centralized filing system utilizing Excel, Word and Adobe for variousdocuments from clients.

West Palm Beach, Florida Area

• Led and trained new employees regarding standards of excellence, company guidelines, processesand policies to provide a positive and excellent customer experience.• Managed up to 20 employees to provide assistance and feedback with any customer experiences onor off the floor to ensure customer satisfaction.• Responsible for leading visual merchandising within the store including promotions and displaysbased on seasonality and customer feedback.• Maintained a positive customer experience assisting with any inquiries to ensure overall satisfaction.• Responsible for cash management at the end of each shift to ensure all transactions are accountedfor and implemented within POS system.• Created documents utilizing MS Office for promotions, fliers and meeting notes.

West Palm Beach, Florida Area

• Provided a positive and attentive experience to all customers based on company standards ofexcellence.• Organized and coordinated the basic layout of the store to ensure a cleanly environment forcustomers.• Utilized POS system for all client transactions.

Bachelor'S Degree, Communications And Spanish

Associate'S Degree, General Studies

Education record