Design and implement change management strategies to build internal capabilities and align learning/training initiatives with organizational goals.

Contribute to client's transformation success through the creation of adoption, utilization, and learning strategies that drive employee engagement.

In my role as Senior Manager of People Advisory Services, I successfully enhanced client relationships by delivering tailored solutions in change management, training, and HR transformation, managing over $10M in annual revenue. I strategically planned and implemented leading practices that optimized organizational and individual performance through the integration of people, processes, and technology.Key accomplishments include:- Partnered with clients to understand their unique needs, developing customized change management and learning strategies that aligned with their goals and supported long-term success.- Led the development of workflows for a large-scale, 18-month ERP implementation, transitioning the project to a fully remote environment. Built a global change management team of 26, and trained both project and client teams in virtual tools to ensure continuity.- Spearheaded transformational onboarding efforts for a client’s organizational merger, conducting comprehensive HR process assessments, identifying gaps, and establishing standardized communications and change adoption strategies to facilitate a smooth transition.

As Director of Change Management and Customer Training, I led the day-to-day training and change management operations for the education services organization. This involved working closely with Sales, Professional Services, and Customer Services teams to deliver impactful client solutions focused on end-user enablement, COE integration, and effective change management.Key accomplishments include:- Conducted a comprehensive review of training program materials, identifying gaps and outdated content. Established collaboration between the Learning Department, engineers, and professional services through bi-monthly meetings, fostering strong relationships and streamlining operations.- Led stakeholder management and communications for a South American conglomerate’s warehouse management system (WMS) implementation, establishing an innovative change network that aligned stakeholders at every level of the organization.- Cultivated relationships with C-level client executives to identify new business opportunities, building a robust development pipeline for educational services.- Facilitated cross-departmental design meetings to review training materials and address critical "change impacts" early in the process, ensuring timely revisions while keeping projects on schedule.

As Director of Learning and Professional Development, I developed and executed professional development and talent management initiatives for an end-to-end design-build firm. I partnered with business unit leaders to define essential skill sets and drive strategic talent initiatives that aligned with both short- and long-term organizational goals, while minimizing operational gaps.Key accomplishments include:- Spearheaded the development of a new talent strategy, building a strong business case for implementing a self-service HR system. Successfully led the implementation of SuccessFactors, delivering an integrated talent management solution.- Designed and implemented a comprehensive leadership and training curriculum, providing employees with the tools and training needed to advance their technical and professional skills. Achieved 100% training participation and grew the leadership candidate pool by 75%.- Transformed classroom-based instructor-led training (ILT) into a virtual platform, reducing learning delivery costs by 65% and increasing training development capacity by 150% by partnering with third-party developers.- Established Learning Advisory teams to prioritize and align learning objectives across the organization.

As Director of Learning and Professional Development, I developed and executed professional development and talent management initiatives for an end-to-end design-build firm. I partnered with business unit leaders to define essential skill sets and drive strategic talent initiatives that aligned with both short- and long-term organizational goals, while minimizing operational gaps.Key accomplishments include:- Spearheaded the development of a new talent strategy, building a strong business case for implementing a self-service HR system. Successfully led the implementation of SuccessFactors, delivering an integrated talent management solution.- Designed and implemented a comprehensive leadership and training curriculum, providing employees with the tools and training needed to advance their technical and professional skills. - Achieved 100% training participation and grew the leadership candidate pool by 75%.- Transformed classroom-based instructor-led training (ILT) into a virtual platform, reducing learning delivery costs by 65% and increasing training development capacity by 150% by partnering with third-party developers.- Established Learning Advisory teams to prioritize and align learning objectives across the organization.

As a Senior Managing Consultant, I worked closely with clients to accelerate sustainable employee performance by delivering customized change management strategies and learning solutions that aligned with their specific goals and drove business success.Key accomplishments include:- Led international teams, including clients and third-party contractors, to boost the development of learning management and change solutions by 50%.- Developed new business opportunities and nurtured key partnerships with Fortune 500 companies, managing a revenue pipeline exceeding $3M annually.- Facilitated change management and training for ERP implementations (SAP & PeopleSoft), creating and executing comprehensive communication and change strategies to ensure successful adoption.- Provided expert consultation on the implementation of various learning management systems, including Saba, SuccessFactors, Plateau, Cornerstone, and Taleo.