Patrick Curtin Email & Phone Number

Limerick, LK, IE

Limerick, County Limerick, Ireland

• Responding to customer requests via CRM and Phone. Dealing with cases relating to any of our 5 different platforms and various modules within each platform.
• On boarding and training new customers on the platform as well as learning from the customer their day to day duties and ensuring they are using the best method to increase productivity.
• Performing daily checks on our platforms and servers to ensure we are within all thresholds set and reporting any abnormalities directly… Show more
• Performing daily checks on our platforms and servers to ensure we are within all thresholds set and reporting any abnormalities directly to my manager and development team.
• Running meetings with high end clients on boarding and training them as well as setting weekly meeting regarding roll out plans and dealing with multiple POC’s in separate locations to ensure the correct process are.
• Troubleshooting, documenting and reporting any bugs our issues within the platform andensuring the issue is tested and resolved. Also when this is reported by a client ensuring them of the SLA and keeping contact until.

Limerick, County Limerick, Ireland

• Managing IT inventory for hardware and software such as work mobile’s, laptops, PC’s, monitors and licenses for applications such as office 365.
• Maintaining and supporting colleagues with IT inventory including printers, webcams,monitors etc.
• Providing support with any internal tickets sent into our CRM and making calls directly withany affected colleagues to ensure the issue has been resolved promptly.
• Setting up IT equipment such as monitor, PC’s, laptops… Show more
• Setting up IT equipment such as monitor, PC’s, laptops etc.
• Setting up user accounts in various different applications and allowing user’s access togroup’s relevant to them using active directory.

County Limerick, Ireland

• Full knowledge of how both our IT systems and products (booking engine, Content management system) operate and provide support and training to both external clients and internal staff.
• Be accountable for assigned customer cases.
• Create Technical Documents and Manuals.
• Support Third Party Interfaces over XML and JSON feeds.
• Record and log all customer queries and requests by telephone and email in our support CRM.
• Respond to clients promptly and… Show more

County Limerick, Ireland

• Monitoring and maintaining service level.
• Dealing directly via email and mobile with our Business Account Agents on any and all high end enterprise accounts.
• Speaking to customers directly as a supervisor in a professional and empathic way to make sure the customers query gets resolved professional and swiftly.
• Ensuring that the correct processes are adhered to by all agents.
• Escalating accounts and technical issues to resolved get as quickly as… Show more
• Escalating accounts and technical issues to resolved get as quickly as possible.

County Limerick, Ireland

• Acting as a point of contact and support for any new agents on the team advising on technical queries or processes to adhere as a more senior agent in my department.
• Creating templates to better support the team such as (showing customer’s how to set up bridging modems and port forwarding modems).
• Taking high volumes of incoming and outgoing calls.
• Making sure ownership is shown with any accounts I deal with and also following up with customers to ensure the best… Show more
• Making sure ownership is shown with any accounts I deal with and also following up with customers to ensure the best customer experience and to avoid any mulicallers.
• Showing professionalism and empathy when dealing with customers.

Listowel, Kerry

11 months experience as a bartender were I served customers, cleaned the bar, changed kegs and opened and closed the bar and trained in new bartenders.

County Limerick, Ireland

Door to door salesperson after a short while of working for the company I became a team leader were i had a team of 4 sales agents were I would coach each agent on our process's and at the end of everyday evaluate the agents performance and advise them on how to improve as well a being one of the first people in the office in the morning setting up the.

Level 6, Project Management, Distinction

Level 5, Networking Essentials, Distinction

This course is suitable for individuals who want to gain the knowledge, skill and competence to support the operation of typical computer.