Lisa Hall Email & Phone Number

Loughborough, England, United Kingdom

Loughborough, England, United Kingdom

Loughborough

Leicestershire

Head of Support & DeliveryDay to day accountability of managing a team of 12 staff within the Technical Support & Delivery team. Prioritise, coordinate and manage operational and administrative resources in line with business priorities. Oversee the performance of the team to identify and rectify problems to ensure adherence to policies and procedures. Responsible for monitoring and driving the team to consistently deliver high quality levels of customer satisfaction effectively whilst being efficient. Produce reports for delivery at meetings with Senior Managers, team members, customers and other departments as required. Active participation in Senior Management meetings to define strategies, alleviate potential risks and increase overall business profitability. Monitor, review and investigate P&L findings with company accountant to maintain acceptable levels of profitability within maintenance contracts.

Coalville

Responsible for Account Management, HR, Operations, Warehouse, Accounts, Transport, Sales and Administration functions. Manage and direct all resources to enable continuous efficient business operations that are cost effective and delivered on time, ensuring achievement of KPI and SLA measures are met and compliance of all required legal and company standards. Manage P&L for each operation to ensure maximum profitability and optimisation of processes and procedures.Responsible for ensuring that all Operational/Sales tasks are completed correctly, cost effectively and delivered on time.

Nottingham, United Kingdom

Head of OperationsSecondment to plan and manage the setup of a new office and ensure no disruption of services to all areas of the business. Oversee the IT department to ensure projects are delivered on time and within budget. Continued with Social Media activities and Google Ad-Word campaigns.Telemarketing Sales & Outbound Centre Manager Setup of the Telemarketing Call centre from recruitment of team leaders and agents, training and monitoring to setting processes and procedures. Research and identify new business opportunities from SME to Blue Chip to promote and provide proposals for outsourcing requirements. Expand delivery of existing customer strategies to develop current levels of business. Arrange and attend new business appointments and conduct regular reviews with existing clients. Deliver profitable campaigns and design detailed reports for monitoring and analysis purposes. Day-to-day management of the predictive dialler system to maximise the proactive outbound telephone contact strategy for Outbound Telemarketing while ensuring compliance with all applicable regulatory and legal requirements. Research new business in-house cold call campaigns and produce marketing material required. Accountable for all Social Media activities and Google Ad-Word campaign.

Nuneaton

• Full P&L and budget responsibility for territory area • Recruited, trained and managed 2 Telesales staff• Maximise revenue from existing customers and targeting key prospects to deliver new business growth targets • Delivered exceptional account service to strengthen customer loyalty

Nottingham

• Coach, develop and motivate 2 teams of Indoor sales executives to achieve KPI requirements, whilst developing a team culture.• Research and identify potential new major customers and arrange appointments for the sales manager to attend.• Innovate and drive best practice to maximise business success in a fast moving and changing environment.• Recruit, develop and retain new staff through a detailed 13-week induction.