Patrick D. Email & Phone Number

Texas, United States

Responsible for maintaining and administering the company’s imaging systems, including PACS (primary), Voice Recognition, Worklist System, RIS, and any other system that is required to facilitate radiology workflow. Workflow communication, training, and optimization, frequent and direct interaction with radiologists to ensure that they are equipped to work as efficiently as possible. Provide ongoing management, administration, and support of PACS. Provide ongoing management, administration, and support of DICOM routers. Manage the full lifecycle of imaging data and files, including storage, compression, archiving, records retention, and data migration. Coordinate with outside IT / Radiology departments to facilitate workflow and system integration. Provide product management for multiple imaging systems, including feature roadmaps, training, and workflow optimization. Provide direct physician support (both remote and on-site) related to the overall imaging workflow, ensuring that the productivity of the physician is not impacted (includes end-user support, training, and back-end technical expertise regarding all radiology imaging systems (PACS, Voice Recognition, RIS, and Worklist software). Manage all radiology workstations, including installation (often at remote sites), maintenance and software updates. Coordinate with software vendors (PACS, Voice Recognition, RIS, Worklist, DICOM, and HL7 interfaces) for the resolution of technical issues. Provide 3rd level technical support to Help Desk personnel. Provide after-hours and weekend on-call support on a rotational basis

Fort Worth, Texas, United States

Leadership and development training.Process development.Hiring for the IT Service Desk team.Responsible for work flow improvements between all IT services.Act as a QA and Liaison between Tier 3 and Service Desk employees.Consistent service and work flow improvements through training of service desk employees, and process improvement.Hand on project management, execution and reporting.Act as escalation from the tier 1 and tier 2 service desk, handling complex and typically more long term issues.Develop and document new strategies for consistent issues.Active Directory Users and Computers / Sites and Services management and organization.DNS setup, troubleshooting, and monitoring.Server 2016/2019 Administration. New builds and existing servers.Print server setup, routing, and mappingGroup policy administration across multi-domain enterprise;Powershell and SQL scripting and troubleshooting.

Roanoke, Texas

Provide IT tech support and resolve problems to the end user’s satisfactionMonitor and respond quickly and effectively to requests received through ITModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the helpdesk tracking softwareAssist with onboarding of new usersInstall, test and configure new workstations, peripheral equipment and softwareMaintain inventory of all equipment, software and software licensesManage PC setup and deployment for new employees using standard and requestedAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as required effectively to emergencies.CRM/Dynamics AX Support.BAAN ERPPRMSImaged and shipped Windows 7 and Windows 10 devices to my local clients through SCCM.Office 365 Troubleshooting and support either in person, or remote.Utilized SCCM Viewer for remote access.Active Directory Management and User Creation.

Dallas/Fort Worth Area

Handling all Pharmacy requests regarding to proprietary software, and insurance billing problemsHelping clients with pharmacy related questions.Diagnose and resolve hardware and software related questions through remote assistance.Team building and Team Management Customer escalation management Analyzing trends in callsto report common and known issues to development Experience with multiple ticketing systemsMaintaining escalations and updating customers daily Troubleshoot and set up of Zebra GK420DPrinters Troubleshooting and installation of handheld barcode scanners Troubleshooting of Fujitsu 6140+ image scanners Perpetual inventory management via software.Password resets through Active Directory.Microsoft office 2007, and 2010 set up and troubleshooting.SQL server 2003/2008 Script usage, and database management Primarily used Windows server2003/2008, and Windows XP/Windows 7 environments.Troubleshot network functionality issues, escalated to proper teams if necessary.Maintained a very tight schedule while also meeting customer expectations and SLA.Maintained ticketing queue via Siebel Admistration.

Dallas/Fort Worth Area

Contractor for Texas Health Professional Group with the Windows 7 deployment team.Gained ITIL Training during my time at TekSystems Removed old hardware and set up of new hardware.Set up EMR and email for assigned clinics.Verified network functionality.Mapped the network printers.Accessed server information to back up and relocate user data.Created and troubleshot imaging devices and installed them to over 300 site locations.WinPE was used for deploying systems.Responsible for All Scripts setup Set up new accounts using Active Directory users and computers.Set up new printers using print management, verified additions via Active Directory Domain Services.