Communications Specialist
Current•Presently serves as a Communications Professional and Client Liaison for all constituents, providing exceptional customer service to members, individuals, institutions, community members, public figures, distributors, resellers, and other agencies. Proactively utilizes eCommerce software solutions and systems to provide financial support for the APA’s Accounts Receivable/Payable departments, facilitating a streamlined communication stream.•Accurately and efficiently researches and processes financial transactions, invoice tracking, ledger entries, sales return authorizations, acquisitions, reshipments, and credit payment transactions using Microsoft Dynamics NAV enterprise software. •Diligently performs procurement and purchasing tasks, serving as the Operations Department’s Procurement Liaison for purchase order processing; monitors and tracks financial applications and correspondence.•Assists in all training efforts, including the development, production, coordination, and implementation of training reference materials and information for the Service Center Communications Department. Consistently proofreads training templates and written correspondence, ensuring compliance with all protocols and regulations.•Offers recommendations for the designs and formatting for forms, letters, and associated documentation on responsive customer communication; conducts surveys of service-level, product use/interest, program interest, and overall client feedback.•Meets and exceeds expectations by processing subscription and order claims according to all departmental deadlines, using Microsoft Excel to track APA Journal Shipment scheduling.•8 years of experience in Help Desk and Customer Service Support, providing remote troubleshooting and technical support by phone and email
