Head Of Customer Operations
Joined ZOE to assist with their rapid expansion and hyper growth, however sadly was part of the mass redundancies within the business shortly after joining.
Apr 2024 - May 2024
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Patrick Deane Email & Phone Number
Operations/Head of Customer | Ex ZOE | Uber early hire
1 work email found
@zoetis.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Operations/Head of Customer | Ex ZOE | Uber early hire
Location
United Kingdom, United Kingdom, United Kingdom
Who is Patrick Deane? Overview
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Patrick Deane is listed as Operations/Head of Customer | Ex ZOE | Uber early hire based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at zoetis.com and a matched LinkedIn profile for Patrick Deane.
Patrick Deane previously worked as Head of Customer Operations at Zoe and Head of Customer Operations at Zoetis Inc.. Patrick Deane holds Bsc (Hons), It & Multimedia from Liverpool John Moores University.
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Email format at zoetis.com
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Profile bio
About Patrick Deane
Accomplished leader with a track record of streamlining operations and managing transformative change within large customer support teams for well-known, high-growth companies. Skilled in driving operational efficiency, enhancing team performance, and implementing strategic solutions that adapt to fast-paced environments.
Listed skills include Social Media, Digital Marketing, Social Media Marketing, Business Development, and 18 others.
9 roles
Patrick Deane work experience
A career timeline built from the work history available for this profile.
Head Of Customer Operations
- Led Customer Operations for the UK, optimizing processes, managing team performance, and ensuring quality within a pharmacovigilance framework.- Improved customer satisfaction (CSAT) from 43% to a consistent 95% weekly.- Managed a 10-agent team through COVID-19 and full-time return, ensuring seamless operations.- Collaborated cross-departmentally with.
Sep 2020 - Apr 2024
Global Head Of Digital Customer Service
- Established metrics and forecasting models to support a 20-hour global customer service operation, enhancing efficiency during seasonal peaks.- Raised Trustpilot NPS to "Excellent" and achieved consistent CSAT scores above 90%.- Expanded customer support team from 12 to over 100 globally in Q1 to meet peak demand.- Developed a customer feedback loop.
Feb 2019 - Sep 2020
Head Of Customer Service
- Set up Perkbox's Sheffield office, creating customer-facing teams (account management, customer service, retention, sales) and scaling to 40+ members.- Led the adoption of new technology with the product team, enhancing customer experience.- Streamlined Level One account management, enabling more meaningful customer interactions.- Worked with.
Mar 2017 - Feb 2019
Operations Manager
- Spearheaded Uber’s launch across Yorkshire (Leeds, Bradford, York, Wakefield, Huddersfield), overseeing daily operations for drivers and riders.- Managed a team of six, ensuring quality customer service and reducing churn.- Led marketing campaigns including “Uber Ice Cream” and “Uber Christmas Trees.”- Managed regional P&L, collaborating with London HQ.
Nov 2014 - Feb 2017
Uk Marketing Manager
Sep 2013 - Nov 2014
Business Development Executive
Ciklum is a leading Danish supplier of technical personnel and teams, software development and agile business consulting to high growth companies globally. Ciklum currently employs more than 2500 specialists in our offices and technical development centers in Ukraine and Belarus. As a Business Development Executive I focus on delivering software.
Jul 2013 - Aug 2014
Account Executive
Put It Out is an independently owned digital production company. Working with London’s top advertising, digital marketing and PR companies to create web and mobile applications. Employing over 30 full time staff across the 2 offices located in London, UK and Lahore, Pakistan. As an Account Executive I generated new business opportunities, alongside the.
Nov 2011 - Mar 2013
It Project Analyst
Maintained the IT network spanning from the Nottingham Queens Medical Center Hospital to Circle Bath Hospital, and back to the London Headquarters for a leading private healthcare company. Also facilitated the start up of the help desk team in Nottingham.
Jun 2011 - Nov 2011
2 education records
Patrick Deane education
Bsc (Hons), It & Multimedia
It & Web Design
Esher College
FAQ
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What is Patrick Deane's role at their current company?
Patrick Deane is listed as Operations/Head of Customer | Ex ZOE | Uber early hire.
What is Patrick Deane's email address?
AeroLeads has found 1 work email signal at @zoetis.com for Patrick Deane.
Where is Patrick Deane based?
Patrick Deane is based in United Kingdom, United Kingdom, United Kingdom.
What companies has Patrick Deane worked for?
Patrick Deane has worked for Zoe, Zoetis Inc., Fitflop, Perkbox, and Uber.
How can I contact Patrick Deane?
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What schools did Patrick Deane attend?
Patrick Deane holds Bsc (Hons), It & Multimedia from Liverpool John Moores University.
What skills is Patrick Deane known for?
Patrick Deane is listed with skills including Social Media, Digital Marketing, Social Media Marketing, Business Development, Marketing, Account Management, Management, and New Business Development.
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