Patrick Deegan Email & Phone Number

Seattle, WA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Rotation One: Office of Data Science (Corporate)Project Manager on cross-functional commercial lines AI/ML classification modeling, with an estimated $42M revenue impact.
• Deployed agile methodologies by introducing scrum and Kanban frameworks on project to create a more efficient working group
• Scoped and tested new product features leveraging data science teams to predict business classification at a 10% higher rateRotation Two: Customer Experience Strategy (GRM)Principal Researcher on the Win with Digital.
• Conducted consumer research through surveys and interviews of 10,000 customers and 1,000 agents to gather insights into digital behaviors
• Influenced digital product decisions as voice of the customer and led process of channel education to drive digital adoption
• Created customer and agent digital journey mapping for onboarding and claims handling, identifying pain points to drive ease of useRotation Three: North America, Underwriting Solutions Middle Market (GRS)Chief of Staff.

Charlottesville, Virginia

• Designed project and product roadmap to utilize chatbot technology across 300 countrywide territory managers to align with company goal of being #1 in the IA channel

Greater Boston Area

• Manager a team of 3 finance associates that managed revenue recognition and revenue operation processes and the finance stakeholder for the integration of a series of investment acquisitions that raised annual revenue.
• Managed a technical inter-departmental team that generated $2M, 1% of top line, in NNARR of secondary product usage capture
• Performed monthly financial modeling of revenue, contextualizing variances used for revenue forecasts and drive strategic finance planning
• Automated a usage capture process that resulted in a 66% reduction in time to invoice and a 25% reduction in time on the accounting close

Greater Boston Area

• Subject matter expert for $100M billing and revenue operations and stakeholder on automated marketing lead to revenue subledger process
• Overhauled business operations flow through successful migration of CRM, CPQ, and marketing software over multi-year effort
• Implemented billing software Zuora and sub-ledger software Softrax, automating the $100M quote to cash process

Boston, Massachusetts, United States

• Produced day-to-day invoicing, ensuring revenue recognition schedules met GAAP standards for $75M in revenue annually
• Leveraged SQL to demonstrate an operational inefficiency in product usage capture that generated $500K in net new annual recurring revenue

Mba Candidate

Bachelor'S Degree, Economics

Education record