Patrick Delaney Email & Phone Number

United States

Huntsville-Decatur-Albertville Area

Created tracking measures to monitor customer and support engagement from the onboarding processes to full implementation of 3-GIS software.Participate in weekly product, development, and implementation reviews to discover and address the needs and expectations of current customers.Monitor all customer inquiries and trouble tickets through Jira to ensure resolution times remain SLA compliant. Scheduled quarterly upgrades of over 80 clients across single-tenant, private-tenant, and on-premise deployments. Conduct quarterly meetings with end-users to analyze existing issues, explain product enhancements and advocate for appropriate resolutions.Current Admin for Atlas CRM, Jira, and Accord LMS.

Huntsville-Decatur-Albertville Area

Working alongside marketing, developed a Lead Scoring Matrix to track and score various levels of potential customer interactions to deliver the most legitimate leads to Sales Engineers. Designed a Lead Qualification Process for domestic and international Sales Engineers, leading to over $550,00 in new sales and added over $1,300,00 to the 2019 sales pipeline.Implemented lead distribution and assignments according to projected workload, industry of interest, assigned accounts, and geographic location.Led weekly Pipeline Review Calls to address pipeline accuracy, opportunity staging, and team performance based on quarterly expectations.Redesigned Salesforce pages and workflows to allow for more accurate and customizable reporting. Responsible for maintaining and extending accounts positioning the 3-GIS offerings against the goals of existing accounts.

Greater Nashville Area, Tn

Managed over 150 medium business client accounts and strengthened client relationships to articulate the value of Dell products and services and significantly increase business.Utilized advanced knowledge of Dell services, technology, and Financial Services products to determine customer needs, make recommendations and forecast long term business solutions.Developed a strategic team approach to better evaluate and recommend business finance solutions and utilize cross-functional, location-independent resources to achieve goals and meet customer needs.Spearheaded ground-breaking new initiatives that in the first quarter grew enterprise business by 72.75% quarter-over-quarter and 36.53% year-over-year and by the second quarter had grown enterprise business by over 1000% year-over-year.Lead efforts that grew the run-rate business by 11% and resulted in the highest attainment of 150.76% for eastern medium businesses.Served in a key role as a team specialist for a virtual reality pilot program and as the 4Dx specialist in charge of compliance management on all $100K opportunities and deals for the entire team.Selected as Medium Business East's "Rep Of The Quarter for Q4 2016" in only the second quarter in the role.

Bowling Green, Ky

Managed a team of top-tier sales representatives and conducted strategic weekly sales meetings and performance reviews.Designed and developed intuitive new training materials and presentations that are now used by Samsung at a national level.Led daily device, promotions, and sales training sessions to maximize team expertise, proficiency, and productivity.Recognized for consistently leading the Louisville market in Employee Expert Certifications, Software Update Compliance and overall sales performance.

Bowling Green, Ky

Recognized for outstanding job performance and promoted to New Hire District Trainer within first 9 months of employment.Designed and executed innovative software promotions, in-store demonstrations and launch events for numerous Triple-A titles and industry-leading companies including Activision, Asus, Bioware, Blizzard, Electronic Arts, Lego, Lucas Arts, Microsoft, Nintendo, Rockstar, Sony, Treyarch, Ubisoft, Dell, Gateway, Sony and Toshiba.Managed the installation and troubleshooting of in-line displays and equipment for Microsoft, Nintendo, and Sony.

Bachelor'S Degree, Management Information Systems, General

Associate Of Science - As, Audio Engineering