Patrick Desgrange Email & Phone Number

-- Planned, organized and implemented all performance and event set-up within Tessitura CRM for 16 consecutive seasons-- Performed most ETL functions for the company using custom SQL queries, lists, extractions and output sets for marketing campaigns, sales leads, ticket and renewal data, reports, triggered email campaigns, etc.-- Developed Tessitura Analytics reports and dashboards for all departments-- Managed all TNEW Admin setup for efficient online purchase paths-- Developed SSRS reports for automated sales and customer service reports-- Trained staff and wrote customized documentation to ensure all departments leveraged Tessitura efficiently according to their specific business needs/goals-- Lead technical analyst for Tessitura integrations such as payment processors, access control (Zebra scanners), WordFly and Revenue Management App-- Optimized transactional emails and digital tickets by customizing HTML templates using Razor markup language-- Kept the company up-to-date on Tessitura and technology upgrades through continuous training and classes including attending conferences

Cincinnati, Ohio, United States

-- Extract lists and export data for telemarketing sales leads, email, digital and mail marketing campaigns-- Ensure a high level of data quality across the database by merging duplicate accounts, run NCOA and phone appends, write data standard documentation and train staff-- Serve as on-duty supervisor overseeing day-to-day box office activities

Cincinnati, Ohio, United States

Supported customers by facilitating exchanges, single ticket and season subscription orders in a call center environment and at live concerts.

Cincinnati, Ohio, United States

-- Engaged patrons in person, over the phone, and at concerts with superior service-- Increased patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase

Philadelphia, Pennsylvania, United States

-- Created visualizations for new pricing and rezoning strategies for Verizon Hall

Bachelor Of Arts (B.A.), Arts Administration

Google Data Analytics Professional Certificate, Data Analytics

Ibm Data Analytics Professional Certificate, Data Analtytics