● In charge of managing all aspects of network infrastructure and operations across three major markets.● Managed and developed 19 enterprise field operations technicians responsible for fiber optic network equipment installation, operations, and maintenance at company and customer-operated facilities.● Responsible for hiring and talent retention in line with company culture.● Empowered teams to achieve exceptional on-time delivery, task interval yield, and trouble response/restore times while monitoring results and issuing course corrections when required to meet commitments.● Monitored direct reports to ensure compliance with performance and safety standards.● Employed individual development and/or corrective action plans, peer-to-peer training, and internal/external resources for continuous improvement and employee growth.● Fostered strong working relationships with internal and external stakeholders, resolving resource issues promptly and streamlining operations.● Managed all aspects of Vendor Relations, including contract negotiations, invoicing/payments, and SLA’s● Coordinated cross-functional teams, ensuring seamless testing, activation, and network insertion (Critical Infrastructure, Real Estate, Customer Care, Sales, Engineering, Design, Customers, and NOC organizations).● Finance Champion for the Great Lakes Division● Currently leading a Lean Six Sigma project to define a new process that is slated to save 5-6 digits in OpEx over the next few months and even more in the long term.

● Managed a team of 28 I&R technicians covering an area of approximately 1200 square miles across northern West Virginia.● Conducted comprehensive team development, including hiring, training, coaching, and quality/safety audits.● Collaborated with Engineering to utilize government Connect America Fund (CAF) Grants to expand ruralbroadband access to new and underserved communities.● Worked closely with the West Virginia Public Services Commission (PSC) to address service interruptions and resolve customer complaints.● Contributed to process improvement as part of a Dispatch micro-battle team by designing an informational template that was subsequently adopted across Field Operations.

● Provided excellent customer service, ensuring satisfaction at all stages of service calls.● Proficiently installed, diagnosed, and repaired digital TV, Voice, and High-Speed Internet (HSI) on bothCopper/DSL and Fiber Optic transports, including DirecTV satellite service.● Demonstrated strict adherence to company safety standards and mentored new technicians on best practices.● Received outstanding "Perfect 10" Net Promoter Score (NPS) surveys throughout 2017, showcasing dedication to exceptional service.

• Coached and supported sales representatives to successfully complete their primary responsibilities• Completed periodic performance evaluations on direct reports and provided feedback in one-on-one coaching sessions• Managed customer experience and diffused escalations• Managed merchandising, receiving, loss prevention functions

• Appraised real estate with concentration in commercial healthcare properties• Researched market trends and compiled competitive data using purpose-built Microsoft Excel and Word templates to analyze subject property’s value and marketability

• Managed daily operations for multiple Walgreens locations: opening/closing/shift changes, scheduling, task prioritization and delegation, inventory control, merchandising, receiving, stocking, pricing, returns, and transfers• Trained/coached team members to complete their job duties• Handled customer escalations and ensured customer satisfaction• Supervised over 20 direct reports in each store between the front-end and pharmacy• Analyzed financial and performance metrics for the store and pharmacy, managed budgeting/expenses• Created and managed store and team member goals and objectives • Served as acting store manager during extended absence of store manager• Designed and implemented a performance-based employee incentive program that successfully increased “suggestive sells” at point of sale by 22% month-over-month• Formulated and implemented a loss prevention strategy that reduced inventory shrink of Class II narcotics in the pharmacy by 47%

• Oversaw team of eight internet sales consultants, developing strategies to achieve sales targets• Communicated effectively with customers and with team members in different departments to ensure the customer’s buying experience was seamless and superlative • Organized and participated in company sponsored community event on Earth Day to showcase low/zero emission vehicles and build brand awareness

• Managed Store Operations including merchandising, receiving, loss prevention, expense ordering, inventory control• Achieved monthly sales objectives for service activations, upgrades, and revenue

• Manage store workflow to ensure short customer wait times and efficient transactions• Managed Store Operations including merchandising, receiving, loss prevention, expense ordering, inventory control

• Worked as part of a carefully coordinated two-person team to efficiently perform routine maintenance on customer vehicles

• Diagnosed, repaired, and performed routine maintenance operations on customers’ vehicles• Communicated with service advisors and customers to explain the need for additional services• Performed shop maintenance and upkeep, ensured EPA and OSHA regulations were followed• Handled inventory control, receiving, transfers, loss prevention