Patrick Diaz Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Manage & Maintain AV Systems for campus classrooms utilizing Microsoft Teams, Logitech Teams Rooms hardware and Logitech Sync applications. General IT support for faculty, staff and students. Console and report to the Seattle administration and assist operations at all global campus locations.Identify areas in which technical gear/training would enhance the efficiency and overall experience of students and faculty work life. Setup training for faculty members and work with the… Show more Manage & Maintain AV Systems for campus classrooms utilizing Microsoft Teams, Logitech Teams Rooms hardware and Logitech Sync applications. General IT support for faculty, staff and students. Console and report to the Seattle administration and assist operations at all global campus locations.Identify areas in which technical gear/training would enhance the efficiency and overall experience of students and faculty work life. Setup training for faculty members and work with the Operations team & IT Director to purchase administrative tech.Assist Network Admins, System Analysts & Third Party Vendors with integration of software and upgrades to Northeastern's systems. Utilize ServiceNow, a portal to send IT Tickets for identification and resolution. Assist Marketing and Operations teams with asset creation using Adobe Creative Suite Applications. Show less

Manage clientele needs and provide customer support services for Microsoft 365 & Azure, including Microsoft Intune. Perform network hardware/software troubleshooting, performance tuning, and security auditing.Coordinate network maintenance activities with end users, external network managers, and other technical service personnel. Assist in systems administration tasks and offer systems consultation to a variety of global clients.

Squamish-Lillooet, British Columbia, Canada

Curate & Manage a Team of leaders & Audio/Visual/Laser Technicians. Provide customized schedule of live and digital entertainment, including social presence & streams. Strategize and Implement companywide protocols for communication. Install and maintain system software and various versions of communication gadgets.

Vancouver, British Columbia, Canada

Oversaw and maintained all aspects of the IT Hardware Infrastructure. Co-ordinated with application vendors to assist or supervise installation, upgrades, and deployment of new versions of software.Maintained integrity of the network, server deployment, and security. Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Salmo, British Columbia, Canada

Assisted the IT team in resolving technical problems in every department related to the Festival Operations prior, during and post show times. Chosen to represent the IT Team when dealing with International Artist’s needs. Installed computers, monitors, and images on the machines. Served as subject matter expert for desktop related projects. Utilized high problem solving skills to debug issues and provide effective solutions and trained new recruits.

Vancouver, British Columbia, Canada

Head Strategist and founder of the App User Experience Team and functioned as Work Culture Co-coordinator. Managed a small team of developers from India & Canada. Startup challenges included: being more flexible with projects, incorporating testing times, critical thinking, & conflict resolution strategies amongst teams.

Vancouver, British Columbia, Canada

Consistently involved in product & environmental research. Sit at the “Genius Bar” and assisted all incoming requests with a confident and calm demeanour. Established and maintained trust with clients by quickly troubleshooting and resolving their hardware problems to prevent downtime in the queue. Performed desk diagnostics and repairs in a team intensive fast paced work environment.

Communications, Culture & Informations Technology

Music