• Managed the training and development of DoD intranet platforms• Recommended goals; track and communicated project achievements to the government Project Manager and his staff at AKO• Liaison between AKO and Public Affairs Office (PAO) of Program Executive Office Enterprise Information Systems (PEO EIS)• Analyzed and provided reports on the needs of customers and project requirements, to develop effective portal materials• Developed and maintained project schedules, and evaluate various aspects of initiatives and training programs associated with DoD intranet platforms• Coordinated and consulted with other government organizations and groups as requests came in for different projects

• Awarded for outstanding performance as a team member on consecutive occasions• Perform duties supporting the U.S. Army, Reserves, National Guard, Marines, Coast Guard, and various DoD employees with Very Small Aperture Terminal (VSAT) and Combat Service Support Automated Information Systems Interface (CAISI) program• On-call representative that coordinated with outside entities to arrange set up/pack up, upgrades to equipment, and tech support while attending remote training events• Professional instructor with excellent presentation skills, that is responsible for the training and tailoring of class information to both military and civilian personnel• Create and manage networks; allocate IP addresses; configure wireless networks, routers, and computers; install switches; and work with encryption devices• Conduct one on one and large forum adult education training with satellite communications and wireless platform• Lead interactive training sessions utilizing audio visual presentation equipment, written materials, and hands-on demonstrations• Represented the VSAT and CAISI program and provided public relations and presentation information at trade shows government and military personal, answering questions about the products and training program• Create and write in-house and external IT instructions, lesson plans, procedures, and protocol that have been used across the joint forces and other DoD cabinet lead departments• Develop, update, and deploy training material used in training sessions• Use iDirect modems and Trackstar auxiliary control unit in the field to control and troubleshoot VSAT remote terminals • View iMonitor to monitor and troubleshoot the network• Install baselines and software, test systems, and troubleshoot wireless systems, routers and various types of networking equipment• Create and organize Microsoft Excel and Access database inventories• Proficient with Windows XP/7/8, Microsoft Office Professional 2007/2010

• Provided tier one/two/three technical assistance to military and civilian staff members within the Office of the Army Surgeon General, joint military, and foreign Exchange Officers• Used strong troubleshooting, analytical skills, fault isolation, and critical thinking skills to narrow down and solve problems in complex computing IT systems and DoD Intranet environments• Researched and recommended innovative ways to address software and hardware issues • Assessed budgetary and system requirements to make recommendations for procurement of IT equipment and peripherals• Worked on multiple projects/tasks at once, while operating in a dynamic, fast-paced, team oriented environment and retain organizational skills to balance and prioritize work• Supported senior network engineers in performing maintenance, patching, performance issues, and troubleshooting analysis• Manipulated users accounts and configurations through active directory in Windows Server 2003• Created exchange mailboxes for users in Windows Server 2003 and configured Microsoft Outlook 2003 to access and exchange server• Used VMWare to remote access users computers while in Windows Server 2003• Operated within government and corporate security protocols while maintaining security awareness to ensure that the network was not subjected to threats• Installed, configured, and maintained computers systems, patches, Virtual Private Network, Blackberry, Video Telecommunication Conferences, Commercial off the Self and Government off the Self software, and peripherals• Coordinated the migration of offices and associated network configurations• Assigned project tasks to appropriate technical staff or subject matter expert, assured that tasks were completed in order and in a timely manner• Communicated regularly with customers, support personnel, vendors, and senior staff• Proficient with Windows XP/7, Microsoft Office Professional 2003/2007

• Assured that all customers received prompt and courteous service• Provided unique solutions for customers’ technical needs associated with computers, networks, peripherals, and complex configurations• Trained customers on PC component specification and customized builds• Implemented departmental inventory control• Trained new employees and assigned to a leadership role when necessary• Took online training courses regarding products and sales techniques• Continued education of other jobs within the company outside of regular work requirements• Awarded top salesperson on consecutive occasions