Patrick Doherty Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Focusing on identification of risks across new advertising products and surface, My role involves working with various partners across multiple products to detect signals and patterns of potential trust and safety threats. This work involves building out various metrics, data infrastructure and tools that can help identify such risks.

Dublin, County Dublin, Ireland

Working as a data analyst within Scaled Operations, I supported multiple aspects of Facebooks (Meta) global vendor operations which supports over 20,000 vendor partner employees. Achievements include:• Designed, built and managed data infrastructure for global roll out of an LMS (Cornerstone) to all Metas Global Operations partner sites. This included database design, dataflow/ pipelines and data visualization (Tableau)• Working with multiple partners including tooling, quality and… Show more Working as a data analyst within Scaled Operations, I supported multiple aspects of Facebooks (Meta) global vendor operations which supports over 20,000 vendor partner employees. Achievements include:• Designed, built and managed data infrastructure for global roll out of an LMS (Cornerstone) to all Metas Global Operations partner sites. This included database design, dataflow/ pipelines and data visualization (Tableau)• Working with multiple partners including tooling, quality and vendor management teams, to roll out a new tool to reduce onboarding time for new hires in vendor sites from 30 days to 14 days. My role in this was to design, implement and manage all aspects of data logging and collection within this tool, as this data was the only source used to graduate new hires from onboarding. • Designed and built multiple pipelines, tables, metrics and dashboards that support company key initiatives throughout my time. This included dashboards for vendor sites as well as internal dashboards for director level viewing. • Directly managed a team of internal contractors focusing on design, build and management of multiple large scale tableau dashboard management for all global vendor sites Show less

• Working as an analyst on the Risk team for the one of the largest independent ticketing company in the world.• Daily tasks involve ensuring risk and fraud operations run smoothly while also amending and improving processes and machine learning tools. Regularly used both MySQL and Presto to do this.• Helped build and operate Chargeback policy of company. This involved using SQL to identify fraudulent charges on platform daily. This policy helped save the company over €1 Million in… Show more • Working as an analyst on the Risk team for the one of the largest independent ticketing company in the world.• Daily tasks involve ensuring risk and fraud operations run smoothly while also amending and improving processes and machine learning tools. Regularly used both MySQL and Presto to do this.• Helped build and operate Chargeback policy of company. This involved using SQL to identify fraudulent charges on platform daily. This policy helped save the company over €1 Million in 2017.• Helped create,update and run queries to create monthly reports that were passed to payments team for billing. • Work with multiple different teams across various time zones and continents to assist in various other projects and issues. These teams included Payments, Trust and Safety, Customer Experience, Sales and Analytics.• Assisted on a range of operations including spam, compliance and policy Show less

Mahon, Cork

• Oversaw and acted as project manager for the launch of the first Live Chat support team in Europe for Stripe. The team consistently preformed since launch averaging 1500 plus chats a week while maintaining highest department CSAT score• Manged and assisting in the first Tier 1 Stripe Atlas support team from private beta to launch. This involved working closely with client specialization teams to ensure that the product would be fully supported for launch.• Created and developed… Show more • Oversaw and acted as project manager for the launch of the first Live Chat support team in Europe for Stripe. The team consistently preformed since launch averaging 1500 plus chats a week while maintaining highest department CSAT score• Manged and assisting in the first Tier 1 Stripe Atlas support team from private beta to launch. This involved working closely with client specialization teams to ensure that the product would be fully supported for launch.• Created and developed department DSAT RCA process that was incorporated and used as a valuable CSAT tool for the entire Stripe department to improve CSAT. This involved project managing stakeholders from Stripe vendor management, Quality, Reporting and customer support This process was presented to client in both MBR and QBR.• Present on numerous occasions to Stripe vendor management team as well as head of User operations within Stripe on various process and associated metrics and improvements.• Daily duties also included scheduling and conducting team and individual feedback meetings, WFM, internal and external recruitment, absence/lateness management and performance reporting. Show less

Cork

• Initially began working on general account support for Stripe. This role involved assisting in a wide range of issues faced by customers. These issues ranged from declines, chargebacks, bank transfers, PCI compliance and general information about how Stripe operates.• I was then one of the first agents to specialize in Risk support for European vendor operations. This role involved assisting underwriting team resolve issues such as prohibited businesses, high chargeback rates, fraud and… Show more • Initially began working on general account support for Stripe. This role involved assisting in a wide range of issues faced by customers. These issues ranged from declines, chargebacks, bank transfers, PCI compliance and general information about how Stripe operates.• I was then one of the first agents to specialize in Risk support for European vendor operations. This role involved assisting underwriting team resolve issues such as prohibited businesses, high chargeback rates, fraud and card cashing. • Role involved assessing businesses and gathering information regarding different accounts and transactions that could be then passed on to underwriting team for internal review. I was also in charge of ensuring that new users to Stripe submitted adequate information to meet Stripe’s KYC regulations• As one of the more tenured agents I was also involved in several additional projects outside of my main role. These included creating workflow and escalation reports that were presented directly to European vendor manager for Stripe to improve response reaction time. I also operated as lead on several projects monitoring support queues which were then used to edit work flows and present business cases for additional tool access and different specialisation for Stripe@Voxpro • I assisted in new hire management, scheduling and support. This involved ensuring that more new hires had adequate support and managing the resources of more tenured agents to ensure that support was available when required during review (nesting) periods. Show less

Killorglin,Co.Kerry

This role involved dealing with customer queries and complaints over the phone. It required great communication and interpersonal skills, ability to meet certain goals (e.g. average call time) as well as a detailed understanding of the services and products on offer. It required excellent organisational skills and the ability to multi task.

Certificate, Python Programming, Distinction

Master'S Degree, Master Of Electronic Business (Mbs E-Business)

Modules Include Electronic Business Models and Systems e-Business Experience and Practice Programming for Web Applications.

Bachelor'S Degree, English And Geography (Joint Honours)

Sample Geography Modules include: World Urbanisation, Ideas in Geography, Social/PopulationGeography Transforming Cities: Urban challenges.

Education record