Operations Manager And Marketing Specialist
• Directly interfaced with customers to provide outstanding service at each interaction • Developed procedures to handle issue resolution and provide excellence to our customers• Ensured quality control with the timing and accuracy of orders• Supported the team with cross departmental assistance and followed store guidelines • Handled Payroll, Hiring, Associate training, and audits• Managed over 100 employees• Developed Morality/Competency computer tests and systems for on-boarding