Perform all normal required duties of technicianWrite up and close out internal repair orders Advise sales of vehicle needs for both Maryland State Inspection andfor Lincoln Pre-Owned Certification

Daily Responsibilities as Shop Foreman: Dispatch of repair orders to all techniciansUtilize knowledge of technicians skills and weaknesses to maximize shop efficiencyPerform servicing and diagnostic work on vehicles for both warranty and customer pay repairsAssist technicians with difficult vehicle diagnosisOversee training of apprentice techniciansInform technicians of any new Technical Service Bulletins or service information via whiteboard located in shop areaVerify repairs when vehicle work has been completedFollow up with parts dept on repair part ordering before vehicle leaves facilityMinimize repeat repair visits through quality control and adherence to factory outlined repair proceduresAssist factory field personnel through feedback of both written and oral communications and inform them of possible new vehicle issuesWrite vehicle repair orders to assist service advisors when client volume is high and vehicle symptoms need to be directly communicated to a technicianInteract with clients to determine vehicle problem/concernsThoroughly interview client face-to-face or by phone to make sure that the problem was communicated clearly and client understands nature of or reasons for work being performedProvide client with estimate of both cost and repair time Promote return business by establishing good customer rapportAssist clients with specific technical questions regarding various vehicle functionsTest drive with client(s) to allow most accurate duplication of vehicle concern when situation requiresNon-vehicle Responsibilities: Maintain vehicle diagnostic equipmentOversee shop equipment Maintain special service tools Order shop supplies ( wheel weights, chemicals, etc.)Perform role of service director when unavailableMaintain a safe and clean shop environment

Aid shop foreman with daily shop functionsShop supplies maintained and orderedInspect shop equipment for safety and proper operationVerify vehicle repairs performed properlyAssist in training apprentice technicians

Perform and and all warranty or customer pay work including Major warranty workMajor mechanical work, (engine, transmission repairs, etc.)Full line diagnosticsAssist lower level technicians

Apply all skills learned as apprentice technician and build upon those skills to increase abilities Work independently Minor Warranty repairs performed according to factory guidelinesMajor services performed (30,000 mile service,etc) Increased complexity of on-vehicle diagnostics utilizing factory scan tool and other specialized equipment

Perform entry level vehicle service Work under supervision of shop foreman Oil ServiceTire rotation and balanceBrake ServiceBattery Servicing Light duty diagnostics