Patrick Dunn Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Leads a team responsible for customer experience deployment strategies across all platforms for video, Internet, programming, content, hardware, digital new product enhancements and joint ventures for over 30 million consumers.Creates executive leader reports and presentations that measure call, social, and chat volume, voice and chat analytics, customer sentiment and NPS analysis.Utilizes business intelligence data to properly forecast customer contact rates, create staffing models, and provide cost impacts on all programming and video initiatives.Directs the formulation of customer experience strategies and initiatives and assures their alignment with Engineering, Business, Legal, Security, Marketing, and Product Management organizations.Collaborates with diverse cross-functional teams to launch innovative services, equipment, features, applications, and product enhancements to streamline and improve the customer experience. Drives processes to identify and correct gaps in the customer experience based upon operational challenges, metrics, and direct and indirect customer feedback.

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Served as a liaison, consulted and advised Comcast business units and entities in development of network and technology business continuation, disaster recovery and incident management plans.Partnered with division and business units in conducting business impact analysis to assess how well technology strategies align with business units requirements, identified potential gaps and mapped critical processes with applications that support them.Directed the formulation of business continuation strategies and initiatives and ensured their alignment with Corporate Business Continuity policies and initiatives.Conducted location risk assessments at identified mission critical facilities to identify potential risks and coordinated the development of recommendations to senior leadership on implementing appropriate strategies to mitigate and minimize identified threats.Identified and documented risk/impact of network and system single points of failure. Developed documented recommendations and plans to improve recovery/failover times.

Bethesda, Md, Us

Prepared, developed, and coordinated the integrated master plan and integrated master schedule to meet all program objectives for Lockheed Martin’s GPS III government satellite contract which is valued at over $1 billion dollars.Ensured major projects, program schedules, and plans were horizontally and vertically integrated across company functional groups including finance, engineering, material, manufacturing, and quality.Utilized program performance metrics, earned value management, risk analysis, and other project management techniques to gauge progress and identify performance variances to facilitate focus and intervention on critical areas of the GPS III program.Facilitated affordability by meeting commitments by working hand in hand with fellow planners, space system engineers, financial analysts, subcontractors, and customer counterparts to ensure mission success.

Arlington, Virginia, Us

Managed, planned, and executed the logistical movement of over 4300 personnel and 1200 pieces of support equipment. Developed and resourced a master plan and schedule for a two-week training exercise involving over 4,000 personnel that succeeded in meeting all senior management program objectives. Implemented and managed an instructional course that trained over fifty personnel on multiple pieces of equipment used in overseas logistical operations. Directed and oversaw the maintenance and rehabilitation of more than three thousand pieces of equipment redeployed from field service in Iraq. Created and managed a master logistical maintenance program schedule involving multiple organizations utilizing an inventory of more that $20 million dollars worth of equipment.

Arlington, Virginia, Us

Oversaw the successful execution of programs that provided specialized training for approximately nine hundred personnel. Worked and partnered with foreign government provincial officials in awarding and allocating major project funds used to stimulate the local economy. Performed risk analysis and implemented control measures for over one hundred and seventy combat operations in Iraq.Managed and supervised the daily operations of a forty-man task force while deployed to Iraq. Negotiated, planned, and led the construction of a Defense Department facility in Iraq as a Project Manager.Initiated and successfully implemented a master training plan for Iraqi Security personnel that resulted in a more professional and effective organization.

Arlington, Virginia, Us

Master Of Business Administration (Mba)

Bachelor Of Science (B.S.), Criminal Justice