Patrick E. Daniel Email & Phone Number

Orlando, Florida, United States

• Define, implement, and manage procedure and tools that streamline the technical aspects of application on-boarding process, modifications, and terminations support including access for employees, contractors, and trading partners to support continuous improvements for Role-based access to maintain controls.• Continuous relationship building with development teams on projects to improve automation approval flows to mitigate compliance/risk concerns within all phases of the account life cycle with continuous communications to key stakeholders.• Managing onshore/offshore team supporting identity roles and access for user onboarding, transfers and exits utilizing Identity Management Enterprise Provisioning Portal.• Mitigate IT SOX compliance requests and operational risks by adhering to business and IT processes and writing procedures into repository.• Monitored security controls post authorization to ensure continuous compliance with the security requirements and managing process exceptions and business escalations.• Managing SME for effective delivery of IT Sox Compliance Auditing requirement timely.

Norcross, Georgia

• Experience configuring Symantec backup appliance, OpsCenter, DPA, Deduplication for enterprise backup solution• Provided technical presentations, demonstrations, and customer training. • Ensure that Master/Media servers are functioning, and all appropriate services are running to ensure that backups are running successfully.• Perform NetBackup client installations of new server build out on various operating systems (Solaris 9 & 10, Windows2003/2008 R2 (32 & 64 bits) VMware clients, Linux, and HP-UX).• Configuration of various Symantec NetBackup (i.e., vaulting, policy creation, tape management, Virtual tape drive and Shared Storage Operations (SSO) and NDMP backup configuration.

Norcross, Georgia

• Monitor change management tool (Service Desk) to prioritize incoming requests for projects, work orders, trouble tickets assigned to the hardware group.• Processed End-Of-Life servers, routers, and switches equipment in response to the request.• Deployed equipment (Server, Storage device, Tape library, San storage unit and Cisco Switches) to the assigned data center floor location.• Configuration management which includes vendor interaction, hardware inventory and tracking, planning, documenting, and implementing hardware changes, supporting operation in hardware problem resolution.• Disabling and enabling network ports via Cisco switches.• Develop and maintain Hardware Configurations and Installations Plans.

Norcross, Georgia

• Monitor change management tool (Service Desk) that assist with prioritizing incoming projects, work orders, trouble tickets that have been assigned to the hardware group in the Norcross Datacenter.• Assist with the process of decommissioning End-of-Life equipment (Sun, HP servers) in Sprint Nextel Datacenter which is headed by the Scrappy team my involvement is to decommissioning the equipment and ship it to the address that has been provided to me by the team who creates a work order in our Change Management System.• Deploy equipment (Server, Storage device, Tape library, San storage unit and Cisco Switches) that has gone through the DCSR process which involves moving the equipment to the assigned floor location.• Responsible for order, running fiber for projects that require connection to San storage, Connectrix for backup solution. • Configuration management which includes vendor interaction, hardware inventory and tracking, planning, documenting and implementing hardware changes, supporting operation in hardware problem resolution.• Assist manager with configuration of systems when project are being discussed before they become official.• Analyze hardware requirements to recommend System Design, Installations or Modifications in Disaster Recovery Data Center.• Disabling and enabling network ports via Cisco switches.

• Responsible for remote support of 1600 servers in Bellsouth southeastern states.• High Level Active Directory Administration Corporate wide• Remotely support the server using PCAnywhere, SMS, Terminal Services, Unicenter RCO, Compaq Ribloe• Conduct builds and rebuilds of WK2,W2K3 server remotely which consist of configuring TCP\IP, DHCP, DNS, WINS and installing all associated applications• Monitor daily backup using Legato, VERITAS Netbackup, Backup Exec and performs routine data restoration for Bellsouth Business Units as needed for the customers• W2K,W2K3, NT4, Novell, Exchange server administration• Assist application support, Network Operation, Operation and other support groups when a problem occurs that may interfere with production of a supported server• Perform Problem management, Configuration management, and Performance management• Communicate status to management as appropriate and insure that servers under my jurisdiction run proficiently while customer downtime is kept to a minimum as to comply with ISO9000• Performed routine maintenance and backups on LAN servers• Success: Successfully communicated with management to ensure all servers within my jurisdiction ran proficiently while keeping customer downtime to a minimum to remain compliant with ISO9000 guidelines.

Greater Atlanta Area

• Supervise a staff of 8 (1employee & 7 contractors) Desktop Analyst• Managed support personnel for Remote and On-site support at 4 Atlanta sites & 1 Birmingham, Ala site of desktop support (700 Users)• Ensured that each analyst met Bellsouth (SLA’s) Service Level Agreement imposed by the customer, that was met well above the imposed expectation of the customer• Assisted analyst with any escalation, training, work scheduling etc• Engaged in meetings with manager to evaluate analyst performance and give recommendation when considered for salary increase of continued employment of the contractors• Managed and ordered equipment for multiple Bellsouth Affiliates• Plan and Performed Disaster Recovery for Bellsouth• Created User Acct in a Microsoft & Novell environment• Managed projects for software and hardware upgrades to meet customer requirements• Coordinated with customers and project teams for service delivery of computing solutions.• Monitor daily backup using Legato, VERITAS Netbackup, Backup Exec and performs routine data restoration for Bellsouth Business Units as needed for the customers

Lawrenceville, Georgia, United States

• Responsible for managing 40 employees to oversee assembly of GM automobile to meet production numbers within provided timeline and meeting all quality standards for vehicles to be shipped to final production plant.• Responsible for overseeing and ensuring quality control processes were being adhered to throughout all the 12 assemble line stations.• Success: Exceeded expected numbers daily and 90% of the time and increased employee satisfaction.

Washington D.C. Metro Area

Bachelor'S Degree, Information Technology, 3.47

With a Concentration in Information System Security

Associates, Information Technology