• Responsible for Zoom enterprise collaboration strategy - 30,000 users• Responsible for audio / video strategy• Deploy and Manage 600+ Zoom Rooms• Ownership of agency conference room strategy. Manage work, installs, vendors, support.• Zoom Workspaces. Deployed to reduce Brick and Mortar expenses. Supports hybrid work environment / strategy• Vendor relationship manager key strategic partners Zoom, Neat, Theta Lake, DGI. Work closely with all vendors on strategy, projects and support. Manage vendor workloads, define support agreements, address billing/invoicing, escalation and roadmaps• Zoom Phone US/Canada/Hong Kong/UK/Ireland• Defined, executed and delivered multiple conference room refresh initiatives globally. Partnered with Real Estate and Space Design. • Set strategy and managed installation of 200 Zoom Rooms and 110 digital signage endpoints in new state of the art, 17 story building in Boston Seaport. • Zoom AI Companion. Meeting Summary• Define strategy and support for 300+ digital signage endpoints

• Responsible for Desktop Engineering, Software Distribution, Level II / Level III desktop support.• Responsible for Enterprise print strategy • Set desktop policies, procedures and governance.• Oversee the design, implementation and support of over 10,000 devices.• Set hardware standards for desktops, laptops, printers and MFP devices• Responsible for the packaging, automation, distribution and support of software • Average over 600,000 software installations on desktops and servers annually • Realize ROI of $2.5M by avoiding manual software installations on desktops/servers• Extraordinary record of exceeding SLAs by resolving over 8,000 trouble tix annually• Management of a configuration center responsible for the building and imaging of over 2,000 devices annually for home office and home office field associates• Responsible for inventory management and hardware budget for PC/laptop/printers.• Manage over 400 Ricoh/Lanier multi-function devices and 800 HP devices.• Reduce enterprise print costs and increase efficiency through the development of an Enterprise Output Strategy • Develop and implement initiatives to reduce service calls on MFP devices and eliminate toner calls to the corporate help desk through the use of preventative maintenance tools• Vendor relationship manager for Lenovo and Ricoh