Patrick Flannery Email & Phone Number

Las Vegas, Nevada, United States

Co-founder of Consulting Company focused on "Making the Complex Simple". We specialize in Gaming, Technology, Casino Expansions/Design Builds, and Program/Project Management.

Las Vegas, Nevada, United States

Las Vegas, Nevada

Las Vegas, Nevada, United States

Las Vegas

• Member of the Aristocrat Technologies Inc. Executive management team.• Participates in the development of company strategic goals and objectives, and translates these into specific programs and plans for the services organization.• Leads the System Services organization to meet its goals and objectives. Directs the annual strategic planning process for System Services.• Ensures System Services has the resource capacity to support and deliver the revenue goals of the organization.• Is the Aristocrat Technologies, Inc. executive for Systems from a customer service perspective.• Determines System Services capabilities/abilities on contractual arrangements with customers.• Interacts with customers at an executive level in support of business goals.

Las Vegas, Nevada Area

• Provide the customer voice for the product creation and design phase of the product lifecycle• Manage the product lifecycle as products are released from Design and Development• Manage knowledge transfer processes from Design and Development to Service so that suitable training programs are developed and deployed to support new products• Create Sales materials that adequately position all products• Manage the early adopter program (i.e. Greenfield) beta testing to get products to a commercial release• Define End of Life strategies for Systems’ portfolio• Identify and create product pricing models with cross functional groups that enable Sales efforts to achieve strategic revenue objectives for new products• Support Sales and Marketing’s efforts to create marketing material for all new products• Evangelize product capabilities to internal and external stakeholders, including executives, sales team members, strategic partners and customers• Delivers presentations to customers (both internal and external) on strategic roadmap and programs• Communicating product status, key issues and launch plans to key constituents across the ATI organization including senior management, development, sales, marketing, and customer support teams• Defining thought leadership strategy and creating white papers and technical communiques where required• Develop competitive advantage through ongoing research and study of the market, and maintain a competitive analysis worksheet that maps competitor products by functionality, price, penetration and differentiating features• Build and manage partnership agreements for partners that are interested in shared revenue models for mutually beneficial products• Manage communication of product portfolio to identified “Tier 1” accounts in order to secure divisional financial/satisfaction targets.

• Create a customer centric vision for the product portfolio by defining the customer experience and driving the implementation of that experience throughout the product life cycle.• Refine the System’s vision into tangible products that can be released to the market.• Work closely with cross-functional groups in the product planning process, especially marketing, engineering, and user experiences, to define product requirements. • Lead the product management team in terms of defining technology, product specifications and competitive differentiation for Oasis 360 hardware and software.• Research and listen to the market and then articulate needs in the form of product requirements in order to prioritize the System’s product roadmap.• Adapt Product Management processes to support Agile development and determine key priorities for each product manager and studio owner.• Play a proactive role in product planning and design to ensure the product is differentiated from competitors in the marketplace. • Ensure achievement of strategic revenue objectives for the Oasis 360 product family.• Create and develop product launch plans that align with the strategic product roadmap.• Evangelize product capabilities to internal and external stakeholders, including executives, sales team members, strategic partners and customers in the form of presentations, town hall meetings, blogging, trade shows, etc.• Develop competitive advantage through ongoing research and study of the market.• Maintain up to date competitive roadmaps and product trends.• Communicating product status, key issues and launch plans to key constituents across the ATI organization including senior management, engineering, sales, marketing, EGM’s marketing / sales and customer support teams.• Responsible for growing department by 200%.• Manage P&L System’s Marketing Department.

• Oversee and manage the delivery of the North American System Sales plan.• Implemented and delivered the largest system sales plan in Aristocrat’s history.• Oversee and manage Aristocrat’s maintenance upgrade program for more than 250 customers throughout North America.• Establish structured project management processes for all hardware and software implementations. • Manage customer satisfaction program for all OASIS implementations.• Improved customer satisfaction ratings within OASIS installations by 150%.• Executive Sponsorship for all new customer installations.• Manage all project management principles within the Service and Integration division for existing and new product lines (model based upon PMI principles).• Participate in Steering committee that advises on future product requirements within the OASIS application suite.• Manage project management division of 67 virtual employees.• Manage P&L for Project Management division of Technology Services.

• Manage 24 hour, seven day technical help desk.• Manage 14 hour, five day customer services contact center.• Manage three tier technical support function within Aristocrat Technologies for all products and services.• Created, implemented, and managed technical and managerial escalation process.• Manage technical training for all products and services for all customers and employees.• Manage service offering for Key Accounts program.• Created Oasis Enterprise Management plan for corporate accounts.• Improved Customer Satisfaction ratings for Oasis Support 200%.• Manage professional services offering that generated $1.2 million annually. • Responsible for service offering that generates $24 million annually.• Executive sponsorship of systems implementation projects.• Manage P&L for Service Support division of Technology Services.

Las Vegas, Nv

• Manage team responsible for all networking elements throughout company.• Manage team responsible for all computing environments to include: Sun Solaris, Microsoft Windows NT, IBM AIX, HP-UX, Linux, and Hitachi SAN.• Manage team responsible for all corporate databases to include: Oracle 8i and 9i, Microsoft SQL, MySQL, and Sybase.• Manage team responsible for daily production operations to include: data processing, backups, data conversions, file transfers.• Manage annual budget across all production I/T functions.• Recommend and coordinate installation of corporate wide monitoring solution to span across all network elements, computing platforms and complex applications.• Chair change control process which is responsible for accepting/rejecting all changes made to production systems.

Las Vegas, Nv

• Manage team responsible for corporate LAN/WAN network spanning 53 cities nationwide.• Manage team responsible for telemetry network spanning 26 cities nationwide.• Recommend network management systems for monitoring and maintaining existing network infrastructure.• Manage plan to reduce network costs from $114k/month to $35k/month.• Manage $4 million dollar annual capital budget.• Manage the Corporate I/T Helpdesk.• Manage all level 1 and level 2 support technicians across the company.• Establish service level agreements for all applications within various departments.• Establish standards for all I/T purchases within company.

Pmp, Project Management

Mcse, Microsoft Certified System Engineer

Bachelor Of Science (B.S.), Mathematics And Computer Science

Activities and Societies: Pi Kappa Alpha