Patrick Folsom Email & Phone Number

United States

United States

Martinsburg, West Virginia, United States

-Functioned as a warehouse worker for a seasonal position, my duties primarily revolved around the sorting of packages along with placement in the appropriate area.-Became familiar with various warehouse duties such as scanning UPCs and sorting items accordingly while working overnight shifts here for the seasonal rush

Frostburg, Maryland, United States

-Worked with Aetna healthcare members to both provide them with information regarding available treatments for their plans along with processing their payments.-Skills I developed during this time were demonstrating customer service skills by providing the best possible information available to the customer I spoke with. I learned to maintain exemplary customer relations even when the customer was upset and how to remedy the situation to leave them feeling satisfied.-Provided assistance to clients-Answered phone and assisted clients with changes-Maintained up-to-date knowledge of customer accounts-Explained products and benefits

Grantsville, Maryland, United States

-Here I worked as a cashier at a truck stop, and also functioned in a "swinger" position where I also functioned as a maintenance person, fixing minor issues with the trucker's gas pumps and cleaning. --Here I was introduced in life to dealing with interpersonal skills, specifically learning how to deescalate situations with upset truck drivers. This gave me the ability to not get stressed out or upset when dealing with frustrated or angry customers. -Developed basic skills that taught me the concept of hard work, such as cleaning showers and bathrooms and manual labor outside (shoveling, salting the ground, sweeping, and general cleaning)

Frostburg, Maryland, United States

-This was my first job. I worked here part-time while attending high school and college. -learned basic skills such as responsibility, proper workplace behavior, managing my finances, and the importance of hard work.

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Psychology

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