 Managed processes and productivity for hourly represented production recruitment across all Business Units Act as functional point of contract for staffing vendors to include both permanent of contingent vendors as well as other relevant business partnerships Created baseline goals for front line recruitment efforts and regularly measures and is accountable for (ROI) Return of Investment Implemented strategies to identify and attract the best internal and external talent … Show more  Managed processes and productivity for hourly represented production recruitment across all Business Units Act as functional point of contract for staffing vendors to include both permanent of contingent vendors as well as other relevant business partnerships Created baseline goals for front line recruitment efforts and regularly measures and is accountable for (ROI) Return of Investment Implemented strategies to identify and attract the best internal and external talent  Established recruiting requirements by studying organization plans and objectives; meeting with business and human resource leaders to discuss needs and to understand job descriptions and corresponding qualifications required of job candidates  Developed and implemented best practices to build applicant sources by researching and contacting colleges, outplacement agencies , recruiters, media and internet sites; providing organization information and opportunities; making presentations and maintaining rapport  Assists in development, implementation and utilization of enterprise workforce planning tools and metrics for anticipatory staffing  Ensures recruiting and hiring practices comply with national and local employment laws  Served as the primary liaison and labor relations manager to mediate and resolve employee disputes and union grievances Show less

 Performed consistent candidate outreach including cold calls and targeted recruiting campaigns  Recruiting for CDL Truck Drivers, Box Truck Drivers, Forklift Drivers, Warehouse Managers, Dispatchers, Procurement & Warehouse Associate Conducted in-depth screening calls, Zoom and Microsoft Teams meetings  Promoted agile thinking through a fast, adaptive, and iterative recruiting approach Actively used both internal and external digital platforms to develop & execute… Show more  Performed consistent candidate outreach including cold calls and targeted recruiting campaigns  Recruiting for CDL Truck Drivers, Box Truck Drivers, Forklift Drivers, Warehouse Managers, Dispatchers, Procurement & Warehouse Associate Conducted in-depth screening calls, Zoom and Microsoft Teams meetings  Promoted agile thinking through a fast, adaptive, and iterative recruiting approach Actively used both internal and external digital platforms to develop & execute sourcing strategies built sustainable candidate pipelines, and developed relevant relationships Demonstrated the ability to recruit diverse individuals, negotiated and advised on complex compensation packages  Broad knowledge of HR recruitment practices including compensation, global mobility, employment law and interviewing  Conferred with management and supervisors to identify staffing needs and requirements, conducted intake/scoping calls, and provided process overviews and realistic expectations to hiring managers Show less

 Partnered with other analysts to develop solutions by breaking down process requirements and technical languages, studying system capabilities, and preparing system specifications Analyzed loan servicing operations processes (aging, tracking, service-level agreements) Assisted with developing process enhancements, system of record enhancements and with testing and troubleshooting of reports Provided financial and operational business analysis of research to support the business… Show more  Partnered with other analysts to develop solutions by breaking down process requirements and technical languages, studying system capabilities, and preparing system specifications Analyzed loan servicing operations processes (aging, tracking, service-level agreements) Assisted with developing process enhancements, system of record enhancements and with testing and troubleshooting of reports Provided financial and operational business analysis of research to support the business  Performed analysis of varying data associated with enterprise risk management Identified gap analysis of controls to weakness Oversaw virtual gathering sessions in order to push project constituents to achieve optimal results Directly supervised a team of 18 remote agents to support in servicing the Care Act Lenders Forbearance Plan & Loss Mitigation products available  Ensured that team followed Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirement, including knowledge of regarding collections procedures, underwriting, bankruptcies, foreclosures, and repossessions while keeping abreast of current requirements and changing legislation Maintained a numeric standard for servicing delinquent accounts without sacrificing quality of service  Provided guidance and leadership for management and staff. Led and mentored staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness Oversaw third party collections agency and measured effectiveness, including managing contracts, SLAs, fee schedules, and adherence Analyze and report on recovery data to monitor effectiveness and improve performance, communicated results and potential risk exposure to executive leadership  Partnered with compliance on effective risk frameworks to build strong controls and design key policies and procedures Show less